Henry Schein TechCentral

Author : Dental Product Shopper
Published Date 07/30/2012
Share this post

Henry Schein TechCentral

As Henry Schein?s one-stop shop for computer systems and support, TechCentral improves patient care, boosts our profits, and frees up resources for humanitarian service.

Since we started Clay Center Family Dental Care in 1977, we?ve been strong proponents of technology for an efficient, responsive, and patient-focused practice. In the late 1980s, we were among the first dental offices in Kansas to install a networked computer system to manage patient records. We consistently struggled with a lack of adequate tech support? until we installed our first digital radiography system in the mid-1990s.

Dentally Focused

Our general IT provider couldn?t integrate our new digital imaging system with our Dentrix practice management software, and we were starting to panic. Then, someone connected us with the experts at Henry Schein TechCentral. They came to our office, fixed the problem, and had us up and running in 5 minutes. That experience taught us the value of a partner who understands how technology works in the context of our practice. We?ve relied on TechCentral solutions and the Henry Schein team ever since.

A Well-Oiled Machine

Our practice is totally digital, and the combination of Dentrix software and TechCentral computer solutions plays an even more indispensible role. TechCentral recommends and deploys stable, proven networks created specifically for dental practices. Additionally, the reps solve problems quickly and efficiently. Every time we turn to them for some new addition or improvement, we know it will work the way it?s supposed to.

Remote Efficiency

Our practice is located in a relatively rural area, so we don?t have many technology resources or experts nearby. With TechCentral support, we?that is, typically my wife Nancy, our office manager and tech lifeline?can always reach someone who knows our systems and our situation inside and out. When there?s an issue, they can actually take control of our hardware and software to fix problems remotely. Henry Schein technicians are always happy to visit our offices, but with the people, processes, and technology they have in place, that?s rarely necessary.

Efficiency, Productivity, Profitability

We?ve been big fans of using the latest technology because running an efficient, productive, and profitable practice is crucial to everything we?re working to accomplish. It enables us to take better care of more patients and to become more profitable, so we can provide better lives for our team. And it frees up more time and resources to give back to our community. Each year, we donate a full day of free dental care to local people in need. In 2012, we saw more than 100 patients and gave away about $40,000 worth of dental care in a single day. TechCentral and smooth-running technology in our office makes that possible.

Thanks to TechCentral office technology and our Dentrix software, we can access patient records and digital images from virtually anywhere. We can pull up a patient?s record from our home computer or our smartphones. That?s great for patients and it gives our staff more flexibility.

Adopting new technology always creates a little bit of stress. It?s much easier when you can put your trust in an organization with a good reputation and people who you know will guide you carefully through the process. TechCentral and Dentrix have always done that for us.