Product Description
With the complexities of dentistry constantly
expanding, along with the resulting documentation,
there is an ever increasing focus on the
elimination of paperwork. Electronic data storage
can help with this because it is simply a more reliable
and efficient way to operate a business today.
An absolute necessity for the successful and smooth
operation of any dental practice is a robust practice
management system.
Virtually all practice management systems on
the market will get the job done as the basics are
always met. Whether it’s scheduling, charting,
billing, or claims, every system supports the most
basic needs of running a dental practice. What differentiates
one practice management system from
another is the depth to which it matches the
demands of the dental practice, the speed with
which it provides access to necessary functionality,
and the ways in which its features are implemented.
Ultimately, what matters most for practice management
systems is usability—its ease of use or how
closely matched the system is to the way the practice
does business. The faster, more intuitive, and
more fully featured the system is, the more versatile
and better suited it will be to meet the needs of a
variety of dental practices.
One System Stands Out
With over 25 years on the market, SoftDent software
from Kodak has the advantage of longevity. In
the world of software, longevity generally means a
more robust application supported by years of product
development, resulting in stronger functionality
as the product has been continuously fine tuned to
meet the demands of the market. SoftDent addresses
the needs of busy practices, even those with multiple
practitioners and multiple locations. The
software keeps up with the changing
demands of dentistry and meets the
needs of its users through full functionality
that offers convenience, customization
of user preferences, ideal workflows,
and integration with the systems
that are integral to the dental practice.
Focus and Efficiency
With core features like Practice
Central, the Phone Center, Goal
Tracking, and reporting, Softdent provides
the dental office with the ability to
not only efficiently manage patient flow
throughout the day, but also keeps the
business focused on maintaining a full
schedule and overall productivity. The
Goal Tracking feature can be used at the
practice and practitioner levels so that
actual production can be tracked for the
overall business as well as at the individual
level. This feature helps to maintain
visibility of patient flow so the business
can react and compensate for slower time
periods and ultimately maintain a more
consistent cash flow throughout the year.
While office production is efficiently
tracked, SoftDent software also tracks
patients closely and works to help fill in
gaps in production. The Phone Center
feature conveniently brings up patient
information when receiving incoming
calls. Softdent allows your receptionist
to view all relevant patient information
as they call, including whether they have
scheduled appointments, outstanding
treatment plans, or overdue recalls. The
same information is provided for family
members treated by the practice so their
needs can be addressed during the call if
appropriate. The advantage of this is
clear. As a staff member takes a patient
call, the information that may help motivate
a patient to accept additional treatment
is provided to improve the chances
of the patient committing to an appointment
and therefore treatment. A feature
called “the Tickler,” which is a short call
report, helps staff fill in cancelled
appointments and gaps in the day to keep
production moving on slower days.
Practice Support
SoftDent software provides the tools
and features that help to support and
maintain production, which is a key
measure for any dental practice. With
this business need so effectively
addressed, the application is able to provide
more versatility and ease of use.
Charting is fully supported with hardand
soft-tissue graphics, ready access to
medical history and an audit trail for
chart notes and amendments. Integration
with a variety of other digital applications,
including digital imaging and electronic
claims, further enhances charting
and the maintenance of patient records.
In addition to the robust charting
functionality, SoftDent software accommodates
user preferences by providing
the ability to chart via mouse, light pen,
touch screen, touch pad, or voice activation
(available only in the perio mode).
The application also supports user customization
for core functionality, like
scheduling, so that the tool can be set up
to meet the needs of the individual practice,
and for the preferences of individual
users.
Customer Support
Online support and onsite training
are available for SoftDent software
users. SoftDent software is also supported
through MasterWorks Lecture Series
in major cities as well as MasterWorks
online, which supports live classes,
recorded classes, and simulations.
MasterWorks online can be customized
to the needs of a specific practice as
needed. SoftDent software is technically
supported Monday through Thursday
from 8:00 AM until 8:00 PM EST, and
Friday until 7:00 PM. Unlimited technical
support is provided by phone and email.
With a fully staffed direct sales
force, each SoftDent software practice
has an assigned representative available
for whatever needs arise.
Making Business a Pleasure
Now on its v12 release, which introduced
features such as the ability to
clock in and out for enhanced timekeeping,
auto-blocking of vacation time, and
patient visit statistic reports, SoftDent
software is poised to further fine tune its
functionality and user interface
enhancements. A robust, customizable,
versatile, and user-friendly practice
management system can make the business
of running a dental practice a pleasure
rather than a necessary nuisance for
team members and dentists alike.
—Monica Roy-Smith
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