Product Review
Practice Efficiency, Productivity, and Profitability
The level of integration of the EagleSoft practice
management system is intended to increase practice
efficiency, productivity, and profitability. When the
dentist evaluators were asked to rate EagleSoft on
improved practice efficiency, they rated it as excellent
to very good. One of the evaluators said,
“EagleSoft is good in [the areas of practice efficiency,
productivity, and profitability]. For example, inoperatory
digital radiography increases diagnosis
significantly.” This evaluator went on to say,
“Walking out a patient in-operatory reduces billing
errors. Charting and writing notes in the digital chart
make information available everywhere in the office
and encourages more consistency between clinical
and business staff.”
Increased Efficiency of Daily Tasks
Some of the tools that are included with the
EagleSoft practice management system include
EagleSoft Today, a desktop digital day planner, and
SmartDoc, a document manager that enables the
user to have total access to all information within the
practice. In addition, medical histories, payment
plans, patient informed consent, and transmit claims
can be captured and stored.
The evaluators were asked to rate EagleSoft on
how it has increased their efficiency of daily tasks.
Five of the evaluators rated it excellent to very good
and 1 rated it as good. When asked to comment on
this aspect of the software, 1 evaluator said, “Great
stuff.” Another evaluator comments, “This is very
good.” He went on to say that if the processes could
be more Windows-based it would be even better.
Office Integration
The manufacturer states that EagleSoft delivers a
comprehensive integration package with leading digital products. The evaluators were
asked to rate EagleSoft on the level of
integration within the office. Four rated
it as excellent and 2 rated it as very
good. When asked to comment about
the level of integration in his office, one
evaluator said, “This is superb.
Everyone can access and do the tasks
we allow them to do from any terminal
in the office. It works flawlessly.”
Technical Support
EagleSoft provides a variety of support
options. One option is FAQ, which
allows users access to a searchable database
to answer their questions at anytime.
E-service is a customer-authorized
internet support tool that allows users to
send in the applicable system information
and receive timely support. Another
option is a Service Club Membership
that includes unlimited toll-free telephone
support, product updates, a
bimonthly newsletter, and an e-newsletter.
Two online support tools are also
available. Live Help allows customers to
interact in real time with support specialists
at the Patterson Technology Center,
and Remote Support enables customers
to share their desktop with a Patterson
support specialist for live assistance.
When the evaluators were asked to
rate EagleSoft on the technical support
they receive, 3 rated it as excellent and 3
rated it as very good. One evaluator said
that the technical support he has
received “has been quite good.” Another
evaluator commented that “Patterson is
great. They respond quickly with talented
help if you need help. The phone support
is quite good also.” A third evaluator
noted that occasionally there is a
misunderstanding “as to our inquiries
with the live online support.”
Overall Satisfaction
When the evaluators were asked if
they would recommend EagleSoft to
their colleagues within the dental profession,
5 said definitely and 1 said probably.
They all also said they would definitely
or probably purchase the system
in the future. When the evaluators were
asked to give their overall satisfaction
rating for EagleSoft, 4 rated it as excellent
and 2 rated it as very good. One
evaluator commented on the electronic
business tools, saying, “Electronic
claims, card swipers, and digital signature
pads are wonderful. These are all
invaluable to our practice.” Other evaluators
mentioned the price. One said the
price is “superb. There is a rebate that
makes this program ultra-affordable.”
Another said that price is “not really
applicable when you consider the value,
which is tremendous.”
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