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Quality Matters: Richmond Dental Celebrates 125 Years of Excellence

Quality Matters: Richmond Dental Celebrates 125 Years of Excellence

Quality Matters: Richmond Dental Celebrates 125 Years of Excellence

Richmond proudly makes products in USASince its humble beginnings in 1895, Richmond Dental & Medical, a division of Barnhardt Manufacturing Co., is stronger than ever with its top-quality, manufactured-in-the-USA dental products. As a family-owned business, Richmond is committed to quality, which starts with high grades of raw material, primarily USA-grown cotton, and continues with strict control of the cotton manufacturing process, from purification to the final product. Used in medical and dental products, Barnhardt Purified Cotton is manufactured using a proprietary Totally Chlorine Free (TCF) process that contains zero residual chemicals, toxins, or impurities.

By combining superior materials with up-to-date manufacturing techniques in an FDA-registered facility, Richmond Dental & Medical produces excellent products that allow clinicians to provide high quality dentistry to their patients.

Quality in Comfort and Performance

braided cotton rolls from richmond dental One example of Richmond’s commitment to excellence is their absorbent, non-stick Braided Cotton Rolls, which earned a Best Product award in a recent Dental Product Shopper evaluation. For Dr. Byron Davis, a prosthodontist in South Carolina, Richmond’s Braided Cotton Rolls provide “excellent adaptability and great absorption, especially under the tongue.” He also said the cotton rolls were very easy to place and did not stick to tissue, ensuring maximum comfort for his patients.

Another topnotch product, Richmond’s 100% Cotton Pellets also received the honor of a DPS Best Product award for their convenience, range of sizes, and non-sticky, durable construction. "The ready-to-use pellets are convenient and make our treatments go a little faster and smoother,” said Dr. Andrew Chen, a Texas dentist who participated in the evaluation.  Dr. Sage White said everyone in his dental practice loved the pellets. “We used the cotton pellets every day, and they are perfect for our needs. We had no issues with them; they are just excellent pellets!” he shared.

A Leader in Infection Control

Richmond’s commitment to quality extends beyond comfort and performance to superior infection control. Whether it’s flu season or the current coronavirus pandemic, Richmond’s Path-O-Guard face masks ensure that patients and practitioners are protected and comfortable. Meeting current ASTM-2100 standards for Level 3 surgical face masks, Path-O-Guard face masks cover the nose, mouth, and chin for full protection, while the 3-ply spun bound fabric provides comfort, filtration, and excellent breathability.

After 125 years,  Richmond Dental & Medical’s commitment to quality and safety is top priority in their continuous goal to achieve excellence. Check out their website to review the full line of Richmond dental and medical products – from disposables to infection control to endodontic supplies.

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Optimize Your Temporaries and Save Yourself From that Weekend Call

Optimize Your Temporaries and Save Yourself From that Weekend Call


Optimize Your Temporaries and Save Yourself From that Weekend Call


Every successful dentist should be able to achieve that optimal work-life balance—practicing certain days and off others, with plenty of time to enjoy their life outside the office. That said, as a healthcare professional, there’s always the chance you’ll get a call to address a patient’s urgent need. Often, that Friday night or Saturday morning phone call is from a patient whose temporary has come off.


Many dentists have found out that they don’t need to live with such intrusions—they’ve moved on to products that provide better outcomes and reduce the chance of restorative failure. When it comes to temporary cement, there is an option that dentists have found will not come off until they’re ready to take it off. Cling2 from Clinician’s Choice features a small addition of polycarboxylate resin to provide extra adhesion and prevent premature dislodgement.

Easy On, Easy Off


When applying the cement, no mixing is necessary, so there’s no mess. The automix formulation is bubble-free and can be applied directly into the crown, bridge, inlay, or onlay; while featuring an efficient 30-second working time and 60- to 90-second set time.


While it’s in place, Cling2 has special properties to benefit tissue health and provide patient comfort. As a bacteriostatic agent, the material reduces gingival plaque retention and inflammation in the sulcus. Cling2 actually soothes the tooth, helping to prevent sensitivity and allowing for a better patient experience. When the patient returns, you will not encounter smelly old cement or irritated tissue.


Speaking of the patient’s return ... that extra adhesion that has kept the temporary in place does not mean removal will be difficult. To the contrary, the resin makes the temporary cement a little stiffer than others, allowing for easy removal. Most of the cement will come off, too, remaining inside the temporary. Any remaining cement on the preparation will simply flake off. 


“Cling2 is a great cement—easy to place, easy to clean up, easy to remove, and it makes the tooth comfortable,” said dental educator Dr. Michael Miyasaki. Click here to learn more about why Dr. Miyasaki uses Cling2.


As a self-contained system with a compact size, Clingis an ideal, economical choice for practices with multiple operatories. Learn about the product here.

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PDT’s Amazing Gracey and Montana Jack Ensure a Comfortable Experience for Patient and Clinician

PDT’s Amazing Gracey and Montana Jack Ensure a Comfortable Experience for Patient and Clinician

PDT’s Amazing Gracey and Montana Jack Ensure a Comfortable Experience for Patient and Clinician

Paradise Dental Technologies

When I hear the word ‘paradise’, I envision myself lounging on a white sandy beach beside the aqua blue ocean with a fruity cocktail in my hand humming along with Jimmy Buffet’s Margaritaville. While that would be my perfect day, we all have different hopes and dreams and unique visions of paradise, which typically have nothing to do with dentistry.

However, one dental manufacturer is determined to offer paradise to dental practitioners and their patients by providing the finest possible products available in the dental marketplace. Simply put, Paradise Dental Technologies (PDT) believes that using their products “should be paradise,” and they designed their instruments with that concept in mind.

PDT’s dental scalers and curettes are built with ideally weighted, solid resin handles to reduce hand fatigue and improve ergonomics. The handles are anatomically color coded for faster recognition and setup. For example, instruments for the anterior region have purple handles, and those for pre-molars are black.

Thanks to an innovative heat treatment and cryogenic process, the tips and blades are hard and durable and retain their sharp edge for a long time. Because they can be resharpened, the blades last 2 to 7 times longer than other instruments, according to PDT. Their signature instruments, scalers and curettes such as Amazing Gracey and Montana Jack, have become synonymous with ergonomics, efficiency, and patient comfort.

Amazing Gracey Scalers & CurettesAmazing Gracey Scalers & Curettes

One of PDT’s signature instruments is the lightweight Amazing Gracey line of curettes and scalers, which are designed with a blade curvature that adapts to the tooth surface, reducing the number of strokes necessary during a procedure. As a result of this adaptation, patients are more comfortable, clinicians experience less hand fatigue and stress, and procedures are more efficient with reduced chair time.

“A hygienist equipped with the proper instruments feels empowered,” shared Brenda Buergi, a dental hygienist in Wisconsin. Referring to PDT’s instruments, she said, “It is a great feeling to have scalers that I can be confident can do the job properly.” With the ideal blade size, angulation, curvature, and balance, Amazing Graceys give patients and clinicians the best experience possible, says PDT.

Check out this video of the Amazing Gracey in action.

Montana Jack ScalerMontana Jack Scaler

Another one of PDT’s signature instruments, the Montana Jack, features a thin, durable sickle blade with a contra-angle for versatile adaptation and easy interproximal access with minimal tissue trauma. The design of the Montana Jack allows clinicians to maintain good wrist positioning in both the posterior and anterior, improving ergonomics.

“These scalers have improved my ergonomics because of the handle width, weight, sharpness of scaler, and the shape of the blade,” shared Lynn Southerland, a hygienist who was impressed with PDT’s scalers. “They improved my speed and ergonomics and reduced my stress level,” she added. “I am extremely happy with the scalers. They are an answer to my prayer.”

Adept at removing stubborn calculus and cement, the Montana Jack has earned a reputation as the go-to instrument for dentists and hygienists worldwide, according to PDT.

In this video, find out why hygienists can’t live without Montana Jack.


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3 Reasons to Use the ‘Swiss Army Knife’ of Bone Grafting Materials

3 Reasons to Use the ‘Swiss Army Knife’ of Bone Grafting Materials

3 Reasons to Use the ‘Swiss Army Knife’ of Bone Grafting Materials

For Dr. James Cope, GUIDOR easy-graft CLASSIC is a “Swiss army knife” when it comes to ridge preservation after extractions. It recently came to the rescue when treating a 45-year-old patient who presented with pain that kept him awake all night. After extracting the patient’s tooth No. 2, Dr. Cope used the alloplastic bone-grafting material to stabilize the buccal plate and shield the extraction socket from contaminants such as saliva and food.

Sunstar’s GUIDOR easy-graft is a particulate bone-grafting material designed to be syringed directly into a bone defect. Each system contains a pre-filled syringe of polymer-coated granules and an ampule of polymer activator called BioLinker. When added to the syringe, BioLinker softens the polymer coating and creates a sticky surface, allowing the GUIDOR easy-graft granules to be easily compressed and shaped in the socket.

guidor easy graft in socket

It takes only about a minute for a stable, porous scaffold of interconnected granules to form that perfectly matches the defect shape. “Within 2 minutes of opening the pouch, the graft is placed, compacted, and solidified with minimal armamentarium,” noted Dr. Cope during his case presentation. “This site has no loose flaps of peripheral gingiva; the buccal and lingual bone is compressed with finger pressure. Sutures are not required.”


Here are 3 key features that prove GUIDOR easy-graft lives up to its name:

Guidor easy graft classic1. Zero Guesswork

GUIDOR easy-graft eliminates the need to guess which liquid—for example, blood or saline—to mix the granules with. Each unit-dose system comes with one syringe of coated granules and one ampule of BioLinker that can be syringed directly into a bone defect.

2. Quick Results

Because GUIDOR easy-graft hardens to a stable, porous scaffold, it eliminates the need for a dental membrane in many cases.

3. Treat More Patients

By nature of their composition, synthetic bone-grafting materials are less likely to be rejected by a patient’s body and reduce the risk of disease pathogens being transmitted. This makes them a good alternative for patients who may not want animal- or cadaver-derived materials placed in their mouths.


Check out Dr. Cope’s full treatment and case images, including how GUIDOR easy-graft CLASSIC helped stabilize the buccal plate extracting his patient’s tooth No. 2.

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Speed Up Your Polishing Game with a Simple, Two-Step System

Speed Up Your Polishing Game with a Simple, Two-Step System

Speed Up Your Polishing Game with a Simple, Two-Step System

Perhaps now more than ever, single-patient-use products like burs and polishers are a good choice to help prevent cross-contamination between patients keep everyone in the operatory safe. While Microcopy has been at the forefront of dentistry’s single-patient-use movement for over 50 years, its NeoShine polishing system offers much more than increased infection control.

Neoshine with packaging

Mini polishers that provide an ideal fit into pits, fissures, and tooth anatomy, NeoShine cups and points are designed to create the highest shine on composite, metal, and zirconia by offering a simple, two-step system that quickly removes striations and creates mirror-like luster. To make things simple, a unique color ID system organizes the sterile polishers by materials and steps so there’s no confusion as to which cup or point should be used.

The NeoShine zirconia polishing system was recently put to the test by a group of DPS evaluators, who together deemed it a DPS Best Product and gave high praise to the polishers’ easy access, unique color ID system, and high glossiness.


Here are 3 reasons to start polishing with this game-changing technique, told through the eyes of clinicians who evaluated the NeoShine zirconia polishing system:


1. Simple Two-Step Process

When attached to a slow-speed handpiece, the Step 1 mini cup or point removes striations and scratches left by the diamond during adjustment, while the Step 2 cup or point creates a glossy, shiny surface on zirconia, composite, or metal restorations.

Dr. Josh Howard, who confessed to searching for a product like NeoShine for years, called the two-step process an instant game-changer, adding, ““NeoShine was able to provide a mirror-like gloss to the zirconia surface in about two minutes and using only two polishers. Amazing!”

neoshine polishers

2. Color-Coded Packaging

The cups and points in the NeoShine system use a color ID system that organizes them by materials and steps. For example, NeoShine zirconia polishers are magenta, but Step 1 cups and points are dark magenta, while Step 2 polishers are light magenta.

In fact, when asked to rate how clear the NeoShine packet label information was, DPS evaluators awarded their highest score. “The two-step delivery system is clearly labeled, and the packages are easily opened with a simple tear,” said Dr. John Horn.

3. Speed and Efficiency

Adam Beno, DMD, was pleasantly surprised that, in some cases, the Step 2 polisher was not required. “Even after using the first polisher, a very smooth finish was achieved,” he shared, adding that he was able to use one cup or point to polish several teeth on the same patient.

The ability of NeoShine cups and points to quickly polish zirconia crowns to a high shine has made a significant impact on Dr. Howard’s bottom line. “By reducing polishing time, we shave precious minutes from each zirconia restorative appointment, which makes our chair time more efficient and saves the practice money in the long run,” he said.

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CareShield Shows Patients their Safety is Your Top Priority

CareShield Shows Patients their Safety is Your Top Priority

CareShield Shows Patients their Safety is Your Top Priority

Every clinician can relate to the fact that when it comes to getting patients to sign off on treatment, sometimes seeing is believing. In the same way it might take a visual smile design or intraoral mockup to get patients to a “yes,” seeing increased safety measures in the practice sends a message to patients that their health and safety during treatment is your top priority.

As health organizations monitoring the COVID crisis make patients increasingly aware of the risk that airborne particles pose, such as the droplets dispelled from a cough or sneeze, patients may be understandably more anxious about their time in the dental chair—especially during procedures like ultrasonic scaling or high-speed drilling that are known to generate a higher volume of aerosols.

To compound matters, these pesky droplets—although submicron in size—don’t just pack up and leave when treatment ends. Studies show that bacteria and viruses from splashes and aerosols can survive on operatory surfaces from a few hours to a few days.

A Visual Anxiety-Reducer

While high-volume evacuation can help create a safer operatory environment during aerosol-generating procedures, it may take a more visual measure to put patients fully at ease during treatment. CareShield is an easy-to-use transparent screen with an integrated HVE function that captures the splashes and aerosols created during dental procedures. Developed by Orsing, a division of Directa Dental, the innovative cone-shaped shield connects to the dental delivery unit for high-volume suction via an autoclavable connector.

Changed between each patient, CareShield can help ease patients’ anxiety while in chair, and we all know that a calmer patient translates to smoother treatment and better outcomes. For increased protection and patient comfort, CareShield can be used in tandem with Hygoformic by Orsing, a moldable saliva ejector that adjusts its shape and size to fit each unique patient.


While only one piece of an overall infection prevention plan, CareShield is a simple way to reduce the number of aerosols circulating in the operatory and keep patients calm and comfortable during treatment.

4 Ways CareShield Protects Staff and Patients

1. Reduces the spread of splashes, aerosols, and droplets during dental procedures
2. Keeps team members’ personal protective equipment free of cross-contamination
3. Improves the patient experience and eases anxiety around safe dental treatment
4. Stays in place with an easy to set up hands-free stand


Check out this video showing how CareShield easily captures and collects aerosols created by dental procedures during patient care.




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The 5-Step IT Checklist for Reopening Your Dental Practice after COVID-19

The 5-Step IT Checklist for Reopening Your Dental Practice after COVID-19

The 5-Step IT Checklist for Reopening Your Dental Practice after COVID-19

by David Broom

With the number of new COVID-19 cases expected to decline nationally in the coming weeks,1 small businesses across the country, including dental practices, are in the process of reopening. There are multiple reopening checklists available to dentists, including the ADA’s guidance on pre-appointment screening and in-office patient registration procedures.2 But what about a checklist for rebooting your information technology (IT) system?

As you prepare to reopen, it’s a mistake to assume that restarting your practice network is as simple as plugging back in and flicking the switch. Before resuming business operations, you should make sure your essential IT services are back up and running, and can handle normal business functions.  

At TechCentral by Henry Schein One, we have spent the past month working with dozens of practices like yours to help them optimize their network technology in preparation for fully resuming operations. Using our “Go-Live” checklist for new IT installations, I’ve developed this 5-step IT checklist for reopening your dental practice. 

Help buttonStep 1: Check Your IT Service Provider’s Availability   

You don’t want to walk into your office on a Monday morning and assume that your IT service provider is ready to help troubleshoot your system restart. Give your IT company a heads up that you’re reopening and make sure they have someone available if you need help. Be aware that some companies may have furloughed employees during the COVID-19 shutdown, which may limit their service or hours.

Availability and reliability are two key advantages of working with a national IT service provider like TechCentral. We’re the trusted dental technology partner for thousands of dental practices. Our team of professionals includes highly trained field technicians, design engineers, and IT support staff who are ready to help. We have the staffing levels to handle a large volume of calls with excellent customer service, whether through a remote session or in-office consultation. 

Before reopening, you may also want to call your Internet service provider (ISP). Average Internet speeds around the world have been slow,3 so it’s a good idea to check in with your ISP and ask about any outages that may affect your operations.

Step 2: Revisit/Renegotiate IT Service Agreements

Reopening your practice is an ideal time to reevaluate your IT service agreements and make sure you’re getting the best service at the best prices.

If you haven’t done so already, ask your IT service provider about remote access to your practice network. Health experts are concerned about a COVID-19 resurgence in the fall and winter,4 so setting up remote access is a proactive step to take this summer.

TechCentral provides remote access through End Point Protection, which is different from a VPN (virtual private network) and provides a more robust, flexible solution. From a practical standpoint, End Point Protection is a secure remote management tool that can be accessed regardless of where the user is logging in. End Point Protection also mandates multi-factor authentication (typically a code sent to the user’s cellphone), which provides an additional layer of security. From a technical standpoint, End Point Protection does not require special networking or device setup, nor does it require modification to the firewall. It’s all remotely managed.

Having these options is an advantage of working with a national IT service provider like TechCentral. As part of our managed IT service support plans, TechCentral offers Unlimited Workstation (End Point Protection) with remote access. The service includes monitoring and maintenance of all workstations, including alerts on CPU (central processing unit), storage, memory, warranty, and more. We also include operating-system and anti-virus updates. Based on our industry knowledge, this service could cost up to $300 additional per month depending upon the number of workstations, but TechCentral offers it at a low cost of just $75 more per month. For customers who have OmniCore, TechCentral’s network-in-a-box solution, these services are included at no additional cost.

TechCentral encourages customers to be proactive about plans and pricing. It’s not just a matter of lowering your bill, but improving your service. In fact, we recently reviewed the data backup plans for our customers and reached out to those who could be on a better-priced plan based on their needs. 

Step 3: Cyber Security Checkup  

Plugging in hardwareWhile you have your IT service provider on the phone, ask them if they have cyber security insurance.  If someone attacks the IT company and your data gets corrupted, is the company protected? If they don’t have this insurance, you need to consider what the risks are to you, the customer. It’s why I also recommend practices purchase their own cyber security insurance. 

Also remember that if/when something happens to your server, it’s your responsibility to have a contingency plan, as required under HIPAA (Health Insurance Portability and Accountability Act).5 HIPAA requires you to conduct risk assessments to identify every area in which electronic protected health information (ePHI) is being used, and to determine all the ways in which breaches of ePHI could occur. That’s why using an inexperienced IT provider can result in patient data loss, devastating your practice. 

TechCentral willingly enters a HIPAA business associate agreement (BAA), and we focus on dental only. Our experts have developed a fully redundant, remotely managed backup and recovery solution that is ideal for the unique needs of the dental industry.

If you don’t have a backup like TechCentral’s Hybrid Backup Service, it may be time to reevaluate. Hybrid Backup takes a coordinated approach to managing backup copies of your critical data by using Advanced Encryption Standard (AES) 256-bit encryption while the data is stored locally and in the cloud. When needed, TechCentral can quickly assist you in restoring a previous version of a file, image, x-ray, or full database, in most cases with just a simple call to our experts on the remote server monitoring team.

Finally, make sure your computers and equipment are running on the latest operating system. Running unsupported operating systems is a data security risk that leaves your office network more vulnerable to attack. This is another area that TechCentral monitors as part of our managed IT services. 

Step 4: Refresh Staff Security Protocols

Being HIPAA-compliant isn’t just about computers and hardware; it’s about maintaining a culture of compliance in the workplace. Before you reopen your practice, take time to review security policies and procedures governing access to ePHI and how to identify malicious software attacks and malware. Be sure to document staff training.

At TechCentral, we’ve seen that cyber criminals have taken advantage of this downtime and scammed people who may have their guard down. Before going back to work, make sure employees are up to date on security best practices, like not opening email attachments from unknown senders and limiting non-business web surfing to avoid viruses.

TechCentral provides customers great peace of mind by not only managing their IT services, but also providing a general security framework for their IT network.

Step 5: Boot Up Workstations and Test Equipment

Finally, it will be time to boot up! Hopefully your IT service provider has shown you where the modem, router, and switch are in your practice. Go to each workstation, boot up, log in, and make sure it’s working. Do the same with all dental equipment. Test the functionality of all intraoral cameras, x-ray sensors, CBCT units, panoramic radiographs, and any other digital products.

It’s important to work with an IT service provider who understands the architecture and infrastructure of your technologies, especially practice management and imaging software. TechCentral has this specialized knowledge, and we can troubleshoot faster to help mitigate costly downtime.

Take the First Step

Henry Schein HandshakeAs you return to normal operations, there has never been a better time to evaluate your practice with an eye toward optimizing your technology and business. Evaluating your IT network, backup systems, and data security measures are all things that you might have historically put off because they would have disrupted the normal flow of the office, but now they can be considered.

TechCentral is offering dental practice owners a complimentary IT assessment that can be done safely and remotely, with no impact to the productivity of your practice. Our assessment requires only one member of your team working with our remote IT specialist to evaluate all areas of your IT network. There is no obligation to buy anything, and the results of the assessment will be provided to you at no cost. 

During these challenging times, you have enough to worry about without IT stress. We want to be your IT partner and we believe that partners should bring value, so let us do this for you.


Click here to get a free technology assessment.



About David Broom

David Broom is Senior Director of Product and Business Development at TechCentral by Henry Schein One. David has a master’s degree in Information Technology (IT) from the University of Texas in Dallas and has more than 35 years of experience from many global companies, such as Hitachi Vantara, Methode Electronics, and Keane Inc. In his current role, he is responsible for all aspects of the product management and field service teams at Henry Schein TechCentral, which identifies the ideal advanced technologies to meet the unique needs of the dental market and ensure that dental offices are using the right IT to be more efficient and effective.

This article is paid for by Henry Schein TechCentral. Certain components of the products or services described above are provided by third parties. Henry Schein One LLC and its affiliates are not responsible for, and expressly disclaim, all liability for damages of any kind arising out of the use of those third-party products or services.


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Take Advantage of Henry Schein’s June Promotions

Take Advantage of Henry Schein’s June Promotions

Take Advantage of Henry Schein’s June Promotions

If you can’t rely on your solutions provider during a crisis, when can you rely on them? You may work with your Henry Schein rep on a frequent basis to ensure your operatory is stocked with essential materials, equipment, and technology. But you also can rely on Henry Schein as a partner behind the scenes—working to help your practice safely reopen with the right tools and protocols in place so you can get back to delivering quality patient care.

In their June Sale Flyer, Henry Schein is offering discounts and special offers on dental supplies from leading brand manufacturers, as well as its own private label products. Make sure your practice is stocked up with not only the essentials for preventive and restorative care, but enough infection control to keep both the dental team and patients safe.

Check out these June cover specials, available from Henry Schein for a limited time:

Buy three, get one at no charge:

3M’s RelyX Unicem 2 Automix—self-adhesive permanent resin cement with easy removal and virtually no postop sensitivity
KaVo Kerr’s OptiBond exTRa Universal—two-bottle adhesive that offers one protocol for every bonding procedure

Save extra on:

Henry Schein Sterile Diamonds—single-patient-use quality diamonds are color-coded for easy identification and come in convenient tear-off packaging
Henry Schein Lidocaine HCI 2% with Epinephrine Injection, USP—1.8-mL anesthetic cartridges with color-coded stoppers and labeling for easy identification

Kerr Corporation OptiBond eTRa Universal Henry Schein Brand Sterile Diamonds

Henry Schein Brand Lidoaine HCI 2%RelyX Unicem 2 Automix

June Sale flyer

Click here to flip through the Henry Schein June Sales Flyer and start stocking your practice for success.

Additional Savings...

In addition to monthly savings, and in light of the ongoing COVID crisis, Henry Schein has partnered with leading dental manufacturers to launch a Recovery Pricing Plan. Deep discounts allow you to save up to 18% on thousands of products—including disposables, small equipment, restoratives, and products that aid in infection control, isolation, and evacuation—are available until August 1, 2020.

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Rely on Schein to Help You Navigate the Road to Practice Recovery

Rely on Schein to Help You Navigate the Road to Practice Recovery

Rely on Schein to Help You Navigate the Road to Practice Recovery

Henry Schein Thrive

As a dentist, you probably never imagined a time in your career where you would be unemployed—even temporarily. The COVID-19 crisis has, for better or worse, pushed us all into unprecedented times. From increased PPE to virtual waiting rooms, there’s a lot to consider when it comes to resuming normal patient care. So, wherever you are in the process of reopening your practice, creating a plan is key.

The Henry Schein Thrive Practice Recovery Program is designed to help dentists and their teams fully recover from the COVID-19 crisis. It guides practices through a process that helps them determine not only how production has been affected due to a temporary closure or reduced hours, but what they can do to help get back on track and reach their growth goals in a way that is safe for both the dental team and patients.

For example, patients may have increased anxiety about receiving dental care in a post-COVID environment and expect to see changes before they are comfortable returning to the office. Communicating proactively with your patient base through emails, social media, text messages, and your practice website lets you share new office protocols and safety measures—ensuring patients that their health and safety are top priority while they are in your care.

At the end of the day, what seems important to your practice today may change as production levels even out and a normal practice flow is restored. But Henry Schein is prepared for that—offering discounts and resources that help you safely reopen your practice today, as well as opportunities to help grow and elevate your practice tomorrow.

Here are four key areas where the Thrive Practice Recovery Program can help your practice recover, reopen, and meet its growth goals:

prepare to reopenShop product specialsReconnect with patientsleverage financial solutions

1. Prepare to Safely Reopen

Resuming normal patient care will be anything but normal, and half the battle is keeping up with the changing guidelines for infection control. A Recovery Kit includes essential PPE, such as N95 respirators, Level 2 surgical masks, and disposable face shields, while a continuously updated COVID-19 Resource Center offers links to financial resources, downloadable checklists, access to online CE and webinars, and the latest reopening protocols from the CDC, OSHA, and other official sources.

2. Restock without Worry

Cooperation with many participating suppliers has yielded unprecedented discounts on thousands of leading brand suppliers—including 3M, KaVo Kerr, Clinician’s Choice, and Henry Schein’s own private label products. This exclusive Recovery Pricing Plan is available to private and group practices until August 1, 2020.

3. Get Patients Back in the Chair

Henry Schein’s Patient Re-Engagement program helps practices re-engage with patients through emails, social media, website content, and text messaging. Easily create templates that let patients know they are welcome back into the office, while sharing protocol changes such as virtual waiting rooms, online payments, or new PPE approaches. Once patients are engaged, Dentrix Online Booking can help patients self-schedule their appointments in real-time without taking precious time away from the front desk team.

4. Balance Your Budget

As with any crisis, No. 1 is stepping back to assess the damage. Henry Schein’s Practice Recovery Planner is a simple way for practices to identify revenue lost due to the pandemic, and then counteract that loss in production through scheduling adjustments, procedural improvements, or expanded treatment opportunities. In addition, low interest rates and flexible payment options on new merchandise or equipment can be leveraged to help get your practice back on track.


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Ultradent Helps Make the World a Better Place

Ultradent Helps Make the World a Better Place

Ultradent Helps Make the World a Better Place

With all the bizarre events taking place in our world right now, some Americans may be struggling to look at the bright side of things. But, even with the devastation from the COVID-19 pandemic, nationwide protests and riots, and an economic recession, we can still choose the power of positive thinking and view the glass as half full instead of half empty. One way to do that is to surround ourselves with positive vibes and inspirational people who bring out the best in us.  

One dental manufacturer that excels at spreading positive vibes is Utah-based Ultradent Products, Inc., who believes that caring for and about others is of utmost importance. On a mission to “improve oral health globally,” Ultradent works to improve the quality of life and health of individuals through financial and charitable programs, both inside and outside the dental community. Ultradent and its 1,400 employees also strive to make the world a better place by promoting greater social responsibility and dedicating themselves to humanitarian efforts all over the world.

Ultradent Products Logo

Protect Health Care Workers

As the COVID-19 pandemic threatens our health and economy, the Ultradent team stepped up to the plate to help protect medical professionals fighting on the front lines. In early May, in the heart of the shortage of personal protective equipment (PPE), Ultradent donated 12,000 disposable face masks to University of Utah Health.

“We’re all deeply indebted to the medical professionals saving lives and reducing suffering caused by this pandemic,” said Ultradent President, Dirk Jeffs, in a recent press release. “The work being done both in Utah and around the world is admirable. We’re hoping these masks will help our Utah neighbors in their fight against this virus.”

Ultradent’s good deeds were much appreciated by University of Utah Health, and they expressed deep appreciation for the generous support from Ultradent and other businesses and community members. “We are especially thankful for the generosity of local businesses, which give even while many are suffering themselves during this time,” said University of Utah Health’s Executive Director of Network Development and Telehealth, Tad Morley.

Ultradent Seminars virtual course cover

Free Online CE Offerings

Also during the COVID-19 pandemic, Ultradent began offering free online continuing education (CE) courses to assist dental professionals who experienced travel restrictions and reduced or eliminated income from closed dental practices. Featuring timely courses covering a wide range of topics in dentistry, Ultradent’s online portal is easy to access at One especially popular offering in the wake of the pandemic is a course called COVID-19 Now and Beyond “The New Norm”, which discusses dental topics related to COVID-19.

“Ultradent is very pleased to offer these free online CE courses as part of our long-standing focus on education,” said Ultradent’s Director of Field Marketing, Jack Phillips, in a press release. “We look forward to continuing partnering with you, your practice, and your staff in an effort to pursue Ultradent’s mission of improving oral health globally.”


Click here to view all of the free online CE courses offered by Ultradent.

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Take Battery-Powered Brushing for a Spin

Take Battery-Powered Brushing for a Spin

Take Battery-Powered Brushing for a Spin

Regular floss or floss picks? In-office or take-home whitening? Brush before or after flossing? These are just some topics that prompt debate among dental professionals. While dentists and hygienists may have differing opinions on many subjects, they all agree that people should brush their teeth for two minutes twice a day with a fluoride toothpaste, as recommended by the ADA.

dual spinbrush from church and dwight But what cleans better – a manual or powered toothbrush? While both manual and powered toothbrushes are effective at removing plaque, in some cases it makes sense for a person to use a powered toothbrush. For example, patients with arthritis or problems with dexterity may not be able to perform the motions necessary to brush effectively with a manual toothbrush. With a powered toothbrush, the bristles do the work for you.

But not all patients can afford a powered toothbrush, which normally costs considerably more than a manual toothbrush. To promote healthy brushing and good dental hygiene habits at an affordable price, Church & Dwight introduced its ARM & HAMMER Spinbrush line, a cost-effective alternative to higher priced powered toothbrushes.

Available in sizes for kids and adults, the battery-powered Spinbrush features a patented dual-action brush head which removes 70% more plaque than a manual toothbrush, according to the manufacturer. The circular upper head oscillates to clean and polish, while the lower brush head features fixed bristles that move up and down to help scrub away plaque and massage the gumline.

oscillating head
Available in a variety of colors, each brush features an ergonomically designed handle for ideal fit, comfort, and control. Batteries are included with each purchase and can be easily replaced with standard AA batteries, with no need for a bulky charger.

At a cost of under $10, the Spinbrush for adults comes in 7 different options - Spinbrush Classic Clean, Spinbrush Pro Clean, Spinbrush Pro+ Deep Clean, Spinbrush Pro White, Spinbrush Pro+ Gum Health, Spinbrush Pro+ Extra White, and Spinbrush Sonic Pulse. To keep the toothbrush cleaning like new, affordable replacement heads are available for the Pro Clean, Pro White, and Pro+ models.

For a superior clean that patients can afford, check out all the Spinbrush options that can help your patients maintain a healthy oral health care routine.

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SIMPA: A New Weapon for Hand Disinfection

SIMPA: A New Weapon for Hand Disinfection

SIMPA: A New Weapon for Hand Disinfection

Wash your hands often! That guidance has been a signature phrase of the COVID-19 era, and rightly so. We’re also told to use an alcohol-based hand sanitizer, but only if we don’t have immediate access to soap and water. In the dental setting, both handwashing and the use of hand sanitizer are critical means of infection prevention, but it’s the latter that should play a more frequent role.

The Centers for Disease Control and Prevention (CDC) states that hand hygiene through both washing and use of sanitizer is a simple yet effective way to prevent the spread of pathogens and infections in healthcare settings. For routine dental examinations and nonsurgical procedures, the CDC recommends that—unless hands are visibly soiled with dirt, blood, body fluids, etc.—the use of an alcohol-based hand rub is the preferred method of hand hygiene.

Why? While handwashing mechanically removes pathogens, lab data demonstrates that hand sanitizers with greater than 60% ethanol or 70% isopropanol inactivate SARS-CoV-2.

SIMPA solution for hand disinfectionHere are 5 reasons to use an alcohol-based hand sanitizer, according to the CDC:

  • 1. It’s more effective than soap at killing potentially deadly germs on hands
    2. It requires less time
    3. It’s more accessible than handwashing sinks
    4. It produces reduced bacterial counts on hands
    5. It improves skin condition with less irritation and dryness than soap and water


A New Solution for Hygienic Hand Disinfection

One weapon that dental professionals can choose for infection control is SIMPA, a new hygienic hand sanitizer from Kettenbach. Formulated according to WHO guidelines, SIMPA is composed of isopropyl alcohol 99.8% (75% V/V), hydrogen peroxide 3%, glycerol and purified water. The product is effective against enveloped viruses such as corona, HIV, influenza A, HCV, HBV, and herpes simplex, as well as gram-positive and gram-negative bacteria (including MRSA, Escherichia coli, and enterococcus faecalis), and fungi.

SIMPA Flasche bottleWhile exposure time varies based on the type of pathogen, most enveloped viruses, bacteria, and fungi have an exposure time of 30 seconds at most. That means rubbing one’s hands with 3 ml of the solution and keeping them moist for 30 seconds is sufficient.

Of course, all of the hand hygiene required today can often lead to dry, cracked skin. Fortunately, SIMPA contains moisturizers (glycerol) that prevent the skin from drying out and reduce the risk of dermatitis, even with frequent use.

SIMPA is available in 5-liter containers, though 1-liter and half-liter containers are coming soon.

A Two-Pronged Approach to Hand Hygiene

So, while using an alcohol-based hand sanitizer is the preferred method for reducing the number of germs on the hands for most clinical situations, it goes without saying that you still need to wash your hands with soap and water whenever they’re visibly dirty, before eating, and after using the restroom.

For more clarity, here’s the CDC’s hand hygiene guidance for routine patient care:

hand sanitzer differences

Considering that people touch their mucous membranes (mouth and nose) with a frequency of 3.3 to 3.6 touches per hour, on average, that’s a tremendous risk of infection transmission. Choose the right products and protocols to stay safe in the practice.


To order SIMPA, call Kettenbach direct at 877-532-2123.