You know how everything is associated with an icon these days? Panoramic’s Platinum Care Package has seven! If you purchase a digital imaging system from them, Panoramic provides seven areas of customer support.
1. Live phone support: from 8 am-6 pm EST, you can reach a real person to ask questions about user operation, patient positioning techniques, and software questions from basic to troubleshooting.
2. Live web support: Certified digital support technicians “arrive” in your office immediately by way of remote access software to start helping you solve any issues or answer questions.
3. Local technicians: Panoramic-trained technicians located in your area can come to your office to help with installation, service, maintenance, and any other challenges you might encounter.
4. Software upgrades: Panoramic routinely upgrades its image acquisition software so that you’re using the latest, most compatible version.
5. Live chat: All you have to do is visit www.pancorp.com and click on “Live Chat” for quick phone-free answers to questions.
6. Focused product expertise: Panoramic has been focusing exclusively on extra-oral radiography for dental practitioners for more than 30 years. They have the knowledge, insights, and expertise to be your comprehensive resource for panoramic and cephalometric technology.
7. User support videos: User videos are accessible 24/7 at pancorp.com. If anyone needs a refresher on patient positioning or equipment operation, all they have to do is get online and spend a few minutes refamiliarizing themselves with the processes.
Panoramic is committed to not leaving you in the dark or having more than a moment of worry—they are just a click or phone call away with one of the most comprehensive customer support systems you can find anywhere in the industry.
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