Product Evaluation

eASSIST DENTAL SOLUTIONS, A HENRY SCHEIN COMPANY

eAssist Dental Billing 

An innovative platform managed by dental billing professionals who increase cash flow and profitability by assuming complex, time-consuming billing and insurance tasks

Dr. Jackie McClain, who owns and operates a solo dental practice in Selmer, TN, sleeps well at night, which is no small feat considering what used to keep her tossing and turning. Previously consumed with worry about training team members, submitting timely insurance claims, employees being out of the office, collections, and cash flow, Dr. McClain admits that “Insurance made me bananas!” She and her employees spent countless hours trying to resolve complex insurance processes and denials that led to inconsistent cash flow.

So, when Dr. McClain heard about a dental billing platform that unravels the mysteries of insurance claims and collections and fights the good fight for the practice, she eagerly jumped on board. eAssist is an award-winning dental billing platform co-founded by practicing dentist Dr. James Anderson and his then office manager, Sandy Odle. The dedicated billing professionals assume the burden of complex, time-consuming billing and insurance tasks for dental practices, increasing cash flow and profi tability while freeing up clinicians and staff to care for their patients.

Since partnering with eAssist, Dr. McClain said she no longer feels overwhelmed and is grateful that eAssist takes action to ensure that her practice gets paid for previously denied cases. “I love our eAssist team; they are always eager to help. Claims are filed and followed up on in a timely manner, and cases don’t get placed on the back burner and forgotten.”

Claims & Cash Flow

By outsourcing dental billing through a network of verified billing experts who use the platform remotely, eAssist Success Consultants submit claims, work aging, post payments, update patient ledgers, appeal denials, and much more. As director of a 26-office dental group, Amanda Groeschel is thrilled to partner with eAssist and no longer worries that staff vacations and turnover will delay claim submissions and collecting balances. When one office went months without sending statements, “eAssist jumped in and sent statements, made phone calls, researched the unpaid claims, and had them processed correctly,” turning around accounts receivable quickly, said Groeschel.

Appreciating that eAssist is mostly “out of sight and out of mind,” Dr. William Sundberg said the eAssist team is “amazing at increasing our profi tability by keeping our accounts receivable in check.” He said eAssist has “streamlined our interactions with insurance and sometimes are much more successful at getting them to pay on claims that we could not.” Dr. Douglas Bengson said eAssist has “improved our cash flow and streamlined the process from estimates to posting with accuracy, knowledge, and no down time.” eAssist reassures Dr. Edly Destine that his “monthly cash flow problem is solved,” and Dr. Robert Gittelman reported, “We are seeing a significant decrease in outstanding claims over 90 days, which has led to increased cash flow. I feel very confident about followup and task completion.”

Time & Cost Savings

eAssist serves as an extension of a practice’s team, handling time-consuming, complicated insurance processes to free up staff to focus on patient care. Clients pay a tiered percentage of what is collected, with low startup fees, no hidden costs or long-term contracts, and the platform integrates with your existing practice management software.

“eAssist works tirelessly to process current and overdue claims, unraveling complicated issues that take too much time away from our patients,” said a Washington dentist. Dr. Gittelman said he now “concentrates more on patient treatment,” and Dr. Payam Asadi said, “It significantly improved our collections while giving staff more time to focus on patients.” Groeschel is pleased that “front desk staff can now improve the patient experience and work on filling the schedule rather than posting insurance payments and calling patients about payments.” Dr. Mary Oliverie noted, “eAssist’s awesome team caught us up on our insurance claims and has all our patient benefits ready to go when we plan treatment.”

“eAssist’s awesome team caught us up on our insurance claims and has all our patient benefits ready to go when we plan treatment.”

- Mary Oliverie, DMD Wall, N

Customer Service & Support

With eAssist, “you get a team of at least 3 [eAssist team members] and a 1-on-1 experience,” said Groeschel. And with the initial weekly and then monthly meetings, “they get to know and understand exactly what you need, tailoring the service to the practice, and are completely transparent about all facets of the service.” Dr. McClain reported, “No time is wasted when there are questions or concerns. If my office team needs assistance, our eAssist team is eager to help.” Calling eAssist “great to work with,” Dr. Sundberg said his “consultant has been fantastic,” and Dr. Destine said, “They feel like family and they care.”

Overall Satisfaction

“Whenever we acquire a new office, the first thing we do is put eAssist in place,” Groeschel told DPS. “I know that, no matter what, my claims and accounts are being worked daily.” Explaining that he “essentially considers this service as part of our payroll,” Dr. Sundberg said, “It’s like having an outsourced front desk staff member.” And for Dr. Bengson, “Outsourcing this aspect was one of the best moves we’ve made,” he said.

Takeaways

• Increases income/cash flow with billing and insurance claims outsourced through a network of verified experts

• They submit claims, work aging, post payments, update patient ledgers, and appeal denials

• No startup fees, hidden costs, or long-term contracts

• Integrates with the practice’s existing software 

• Frees up staff to focus on patient care