Although providing patient care is the backbone of any dental practice, running a successful dental practice also requires effective business management, which can be a complex undertaking. One of the challenges that Dr. Michael DeSanti faced in his dental practice was “staying up to date on HIPAA and OSHA regulations that are constantly changing.”
Embracing that challenge head-on, HealthFirst created a comprehensive compliance program tailored to helping dental practices navigate the complexities of OSHA, HIPAA, and CDC regulations and guidelines. The All-in-One OSHA & HIPAA Premium Package provides invaluable resources to HealthFirst’s dental customers, including updated OSHA and HIPAA manuals and annual reports, customized employee forms, guided help from compliance coaches, and other tools to help practices achieve success.
After adopting the All-in-One OSHA & HIPAA Premium Package, Dr. DeSanti praised “the ease and organization of the program” and said the OnTraq automated tracking and reporting feature helps his practice stay organized. He added, “The annual training keeps my team abreast of all HIPAA and OSHA changing regulations. We are now confident knowing that all our clinical and clerical systems are in full compliance at the state and federal levels.”
Training & Support
With the All-In-One OSHA & HIPAA Premium Package, dental practices receive 1-on-1 training with a compliance coach who can customize programs specific to each practice’s needs.
“Our trainer took the time to thoroughly understand our specific training and compliance needs and delivered training that was tailored to our office,” shared office manager Sheri McVaugh. She added, “The ability to receive ongoing training is a valuable bonus, allowing me to stay up to date and relevant for our team.”
“The trainers are so easy to work with and super friendly and helpful,” noted a Pennsylvania orthodontist. When asked what she liked best about the All-In-One program, office manager Melissa DeGroot named “the support I get throughout the year when questions arise,” and Constance Sorman, a treatment coordinator, raved about her “wonderful” trainer that is always available to help.
Implementation & Ease of Use
After the initial training and onboarding process, the All-In-One OSHA & HIPAA Premium Package is easy to implement and maintain, ensuring consistency across the entire team. Easy-to-follow checklists help streamline implementation, and reports can be customized by state and dental specialty.
It is “comprehensive, easy to use, and very user-friendly,” said hygienist Tiffany T., and Sorman enjoyed that “everything is online and more accessible, with no bulky books.” Also applauding “the easy online access,” practice administrator Melissa Jones said the program helped her coordinate employee training in her large group practice. “It has made my life easier from a compliance standpoint,” she added.
Acknowledging that “there are a lot of steps to get everything set up the first time,” the orthodontist said the program is “super easy to follow, easy to update, and helps make compliance much easier than do-it-yourself kits.”
McVaugh enjoys “the customizable documents for all aspects of OSHA and HIPAA training.” In addition, she said, “The OnTraq portal allows me to easily access our documents, training, and management tools, while also providing our team members with the option for virtual learning.”
Compliance Management
After adopting HealthFirst’s “yearly program to get on track and organized with our HIPAA/OSHA compliance,” DeGroot revealed, “We feel confident in our compliance since working with this All-In-One package.” Tiffany said it “keeps our office organized and compliant,” and another office manager called it “a well-rounded program that keeps us organized and efficient and helps us stay updated with any changes in OSHA and HIPAA practices.”
“The OnTraq portal provides comprehensive solutions that enable me to efficiently manage our safety and compliance programs,” reported McVaugh. Explaining that HealthFirst’s program was a lifesaver when opening her new practice, the orthodontist said, “Hopefully it will help us stay compliant for years to come.”
Overall Satisfaction
“The HealthFirst All-In-One OSHA & HIPAA Premium Package is very structured, and the support is great,” concluded DeGroot. McVaugh praised the program for “offering comprehensive, reliable, and efficient training and management solutions, ensuring we maintain an up-to-date safety program tailored to our dental office’s needs.”
