Product Evaluation

Solutionreach optimizes patient-practice communication to reduce costs and streamline office workflow.

Everyday realities such as cancellations, no-shows, and frustrated patients can overwhelm office staff and negatively impact a practice’s reputation and bottom line. Solutionreach is a practice management system created to optimize communication, streamline office workflow, and reduce costs by simply and seamlessly engaging with patients while ensuring that no patient falls off the grid.

“[Solutionreach] knows the dental field and has created a product that helps manage our patients with little phone time on our part,” said office manager and hygienist Peggy Yurcho, who was among a team of dental practice staff members to evaluate the Solutionreach system for Dental Product Shopper.

Solutionreach is fully functional as a standalone product, but also integrates easily with existing office systems. It’s easy to use and is supported by a commitment to customer support, according to Solutionreach.

“We love the ease of using the program and all the extra options,” said Angela Snajder, an office manager in Houston, TX. Several evaluators commented on customer service and support, including Amber Strickland, an office manager who was pleased with the monthly rate and what she described as great customer service. Strickland said her favorite feature was the fact that Solutionreach contacted the practice to let them know what tools they were not utilizing and how to effectively use them. Administrator Genevieve Snyder identified clear reports, consistency, and great customer service as her favorite features. Claire Barenie, a front desk manager, said she would like some of the settings to be easier to find.

Solutionreach establishes and maintains loyal patients by enhancing clinician-patient relationships and optimizing the patient experience. Automated messaging can be customized to meet patients’ needs and preferences, and user-friendly venues solicit patient feedback. The newsletter feature provides education on topics that are critical to individual patients, and integrated tools make it easy to post updates, events, educational information, and video testimonials to social media, according to Solutionreach.

“It’s easier for patients to communicate with us since they can respond to a text or email at any time. Office hours are no longer an issue,” Barenie said. She added, “With Solutionreach, I can set preferences per patient for the types of messages and frequency and timing of those messages. This ability has put an end to patients getting frustrated with us for sending too many messages.”

Solutionreach optimizes productivity and efficiency, according to the company. The “Active Push” feature attracts new patients by submitting to directories where prospective patients search for dentists. The automated, customizable reminder system eliminates no-shows by reaching all patients via email, landline, or cell messaging. Patients can quickly confirm appointments with built-in confirmations. Also, “ASAP” messaging fills last-minute cancellations, and automated recare eliminates hours of manual work. The “Active Review” feature encourages patient reviews, and the “Active Monitor” reputation management system monitors all feedback.

Yurcho described Solutionreach as a great way to reach the patients and not spend forever on the phone, and office manager Shadow Danley remarked that reminders go out consistently, cutting down on the number of calls needed to confirm appointments. Leah Colella, an office manager from Jacksonville, FL, noted that the system has great templates for reminders and newsletters. Snyder said the reminders sent by phone, text, and email, as well as the reports provided by Solutionreach, reduced the no-show rate and impressed the patients.

“Less time making confirmation calls gives me more time to do other productive things,” said Barenie, who added, “I can access Solutionreach from any computer, and it’s all HIPAA-compliant.” She also noted, “Patient surveys confirm for us what we believe we are doing well, and also let us know when we need to improve in certain areas.”

All but one of the evaluators said they would recommend Solutionreach to their colleagues, and 92% said they would continue to use it. “Our patients love the service, and it eases our scheduling coordinator’s workload,” Snajder said, while Snyder added, “[Solutionreach] had all the options we wanted.”