Fast, Mobile Repair Network Means One Less Worry
A convenient, cost-effective solution for dental equipment repairs and loaners for critical equipment, Dental Fix Rx may be nationwide, but its local service technicians are ready to come to the rescue 24/7
There's never a good time for equipment to fail, but for clinicians who depend upon well-functioning dental tools and machinery
to treat their patients, broken equipment can mean more than lost revenue; it can result in a patient being left untreated. In the worst-case scenario, where a patient is left to suffer from a condition that deteriorates rapidly, the clinician is without the tools to treat them. There’s simply no time for malfunctions. And that’s where Dental Fix Rx comes in.
A repair shop on wheels, Dental Fix Rx is a mobile dental equipment repair service that provides practices with fast, reliable equipment repairs, maintenance, and installation—together with loaners for critical equipment when necessary. With daily staff and practice management duties taking up much of your precious time and energy, having Dental Fix Rx onboard means one less worry in what can often be a hectic and stressful profession.
Worry-Free Convenience
Tammy Kevin is director of operations for Keystone Dental Partners, a privately owned group of practices with 6 locations in southeast Wisconsin. Kevin has used Dental Fix Rx for almost a decade and said her experience can be summed up in a single word: “convenience.”
“A huge aspect of why we continue to use Dental Fix Rx is convenience,” she said. “The opportunity to have all your maintenance, repairs, and support for everything clinical has been amazing—whether it’s a handpiece repair, replacing a dental chair, or building a new operatory. Dental Fix Rx has been able to support us with everything.”
A Rolling, On-Site Repair Shop
Founded in 2009, Dental Fix Rx reaches 28,000 dental practices in 30 states. The company has a well-earned reputation
for having the fastest response times in the industry, as well as a robust mobile inventory. An efficient, on-site solution to
equipment failures, the company provides local technicians with emergency loaner equipment—including compressors and
vacuum pumps—when repairs on-site aren’t possible. Along with same-day emergency services, the company’s dedicated
representatives also schedule, track, manage, and keep a service history for practices. As an additional perk, Dental Fix Rx offers expert advice and sales of dental office essentials, including chairs, delivery units, compressors, vacuum pumps, handpieces, and just about any other materials, dental instruments, or equipment a practice may need.
A Local, Familiar Source for Repairs
With one of the largest fleets of mobile dental repair technicians in the country and a national network of locally owned and
operated offices, Dental Fix Rx provides practices with access to highly skilled, certified technicians within the same geographic area and sends the same experienced industry professional for each repair request. This “local” aspect of the service allows for rapid response in emergencies and goes a long way toward building familiarity and trust. To date, Dental Fix Rx technicians have completed over 1.3 million repair jobs. Best of all? Help and support are available 24/7.
Bob Pabelick has been a Dental Fix Rx franchise owner and operator for 7 years and works with Keystone Dental Partners in his Wisconsin territory. According to Pabelick, working for Dental Fix Rx has been the most enjoyable experience of his 40-year career.
“In all my years of working, I’ve never gotten more customer appreciation than what I’ve received from my Dental Fix Rx customers,” he shared. “It’s important work, because if equipment breaks down, dentists can’t do their jobs, and patients can suffer, so this is very rewarding,” said Pabelick, who routinely receives customer referrals.
Highly Trained, Highly Skilled
Before beginning their fieldwork, Dental Fix Rx requires technicians to complete over 200 hours of product training and all receive updated training for product upgrades and new product releases.
“We get continuous technical support from the vendors, which helps us do our jobs,” Pabelick said.
The fact that Dental Fix Rx technicians are local to their territory plays a role in their ability to offer prompt and cost-effective service.
“We’re in the area which enables us to provide fast service at a very reasonable price. Recently, I was called on a Sunday for a practice whose vacuum had gone down on Saturday. The office was concerned that it would have to cancel Monday’s patients, but I was able to drive over there on Sunday and get things up and running in time for Monday morning’s patients,” he added.
The overall convenience of local assistance available at any time of the day is a benefit Kevin points to as one of the leading reasons her practices have worked with Dental Fix Rx for so many years. “I can think of many times that Bob has saved the day!” Kevin said. “One time a dental chair stopped working, and within a few hours Bob relocated a chair from another location and we were up and running with it. Once when the vacuum went down, he was in the office late at night and early in the morning before the patients arrived to make sure we were ready when the first patients came in. There have been many times an x-ray sensor or sterilizer has stopped working and he’s set us up with a loaner so that we could continue to see patients while awaiting the necessary parts for the repair.
“Dental Fix Rx has assisted our offices with emergency service and same-day repairs,” Kevin shared. “It has offered us loaner equipment when ours is unrepairable, and I’ve always found the cost to be lower or comparable to similar services. I find it to be responsive, resourceful, and cost effective,” Kevin added.
