Get on the Paperless Track with Patient FastTrack
A patient communication software designed for the modern dental practice, Lighthouse 360 is jam-packed with features that streamline patient registration, appointment workflows, and ongoing communication with patients beyond the dental chair
Going completely paperless is the ultimate dream for most dental practices—especially those who staff the front desk. Why? Because gathering information electronically can provide
benefits in a number of ways. For example, going paperless will save dental team members time, which often translates into increased efficiency and improved patient care.
To help you on your paperless journey, Lighthouse 360, a patient communication software that helps streamline front-office operations and keep treatment schedules full, recently expanded one of its most popular features: Patient FastTrack.
Previously, Patient FastTrack was a way for new patients to digitally complete new patient registration forms. Now, this feature allows new and existing patients fill out and eSign forms in just minutes on their mobile devices, eliminating time that the front desk spends scanning or manually entering patient details into practice management software.
Paperless Operations Lead to a Streamlined Workflow
With Patient FastTrack, patients can digitally update their medical conditions, fill out insurance information, and review or sign practice privacy policies. Not only is this convenient because it means less work for the front desk, but Lighthouse 360 also saves the office, on average, 16.8 hours per week. During follow up visits, patients have the ability to add or make adjustments to these online forms.
Patient FastTrack improves the patient experience in your office in a number of ways: it reduces inconvenient waiting times, increases efficiency, and enhances data security. Patients receive the forms via text message on their smartphones and follow just a few steps to submit their information. The entire process takes only minutes and is sent directly to the practice, eliminating the need to download, print, or scan paperwork. Patients can fill out forms customized to your practice, eSign secure HIPAA-compliant forms and disclosures, or complete a COVID-19 screener.
The fact that these forms can be completed before patients even walk through the door means that there is no need for them to arrive extra early for appointments, or to delay their appointment time because they’re stuck in the waiting room filling out extensive paperwork. On the flip side, the front desk no longer needs to decipher handwriting or worry about entering inaccurate patient details.
A Contact-Free Experience
Paperless forms are a key component of the Lighthouse 360 Virtual Waiting Room, including an ADA-recommended COVID-19 screening form that is automatically sent to patients on the day of their appointment. Two-way texting allows the front desk to share pre- and post-arrival instructions using preset or customized messages, while online bill pay minimizes patients’ time in the office. Lastly, a custom email builder helps offices stay connected with patients about the curbside checkin process, teledentistry options, infection control measures, and more. To learn more, visit lh360.com/virtualwaitingroom.
