Software and Solutions for a Better Practice
From practice management solutions to patient engagement and education platforms, Patterson Dental helps streamline processes and improve the patient experience
As the office manager of a busy practice with two locations in New York, Stacey Bly said the
server-based practice management software they used was less than adequate. Because the software was not cloud-based, the team had a difficult time sharing information between the offices. After switching to Fuse from Patterson Dental, they were able to share and access patient information from any location at any time, saving time and preventing confusion.
“Cutting down on the time it takes to send patient paperwork from one office to the next, and the ability to send x-rays to referring doctors from Fuse is a huge timesaver, as well,” Bly said. “I think the overall efficiency of our office has improved because of this product.”
When Bly and others reviewed Fuse for Dental Product Shopper, they voted it in as the latest Best Product from Patterson. Fuse is just one product in Patterson's comprehensive suite of software solutions designed to streamline practice management and patient communication, while meeting the needs of any size or specialty practice.
Fuse
An intuitive, cloud-based practice management system, Fuse allows a dental practice of any size to consolidate all of its patient and practice data in one place. Described by Bly as user-friendly with its intuitive interface, smart screens, and dashboards, the software simplifies operational workflows and improves processes while identifying business opportunities.
Whether a practice has a single location, multiple offices, or plans for expansion, Fuse enables a seamless clinical workflow—from charting and planning treatments to writing electronic prescriptions—and the easy management of tasks such as scheduling, billing, and insurance claims.
Shaun Janvier, DMD, sought a cloud-based software for his single-location practice in Maine because he wanted integrated imaging, improved e-services for claims and other tasks, and a solution that worked hand in hand with his patient engagement platform, RevenueWell. Fuse addressed those needs and more, creating what he described as a “logical clinical workflow” with software that’s faster than the server-based system he used with another vendor and great support services.“It has an intuitive design and is terrific for treatment planning,” Dr. Janvier said. “I love Patterson’s Fuse!”
Eaglesoft
For over 25 years, tens of thousands of dental practices have relied on Eaglesoft, a user-friendly, server-based software solution that seamlessly pulls together administrative, clinical, and business operations for an unmatched office management experience. From patient scheduling and insurance claims to paperless charting and digital image manipulation, Eaglesoft streamlines day-to-day operations and increases practice efficiency—all via an easy-to-use interface.
Eaglesoft provides complete digital imaging integration, allowing the practice to acquire and store all image types, from video to digital x-rays, in one patient record. Users can manipulate and enhance their 3D images with Dolphin 3D tools.“With Eaglesoft, treatment planning is a breeze,” said Damon Swenson, DMD. “The software is very flexible to meet our patients’ needs and allows them to have a better understanding of what they’re paying for.
Along with excellent treatment planning, Eaglesoft has many tools that allow your practice to break down the numbers and actually see where your
practice is excelling and where it needs improvement. These tools have helped shape and improve our business
model to become a more successful practice to patients who need additional procedures, because they
understand why they need them.”
RevenueWell
“Patients love it,” an evaluator said of RevenueWell, the all-in-one engagement platform that automates patient communication such as appointment reminders, birthday greetings, and unscheduled treatment follow-ups. Practices love it, too, because the suite of online tools helps them engage better with their existing patients while increasing their patient base. RevenueWell helps to attract new patients by boosting the practice’s online visibility, creating an effective social media presence, and automatically crafting a stellar online reputation by asking happy patients for public feedback.
The platform saves time for the front office by simplifying day-to-day processes and automating others. For example, automated recall campaigns roll into appointment requests, and then to appointment confirmations, reminders, and treatment plan follow-ups.
Patients, likewise, appreciate the self-service tools, such as online scheduling and paperless forms.
CAESY Cloud
When it comes to convincing patients to accept treatment, words and x-ray images only go so far. Many times, patients need to see it to believe it. Rather than trying to explain a problem or a procedure to the patient, CAESY Cloud, a patient education system from Patterson, shows the patient videos that engage them in their need for care. The multimedia presentations highlight every aspect for the patient—the root of the problem and what it looks like in their mouth, the solution and the process to fix the issue, and finally the end result.
“I think the videos do a very good job explaining various topics to patients in terms they can understand,” an evaluator said during the evaluation that landed CAESY Cloud status as a DPSBest Product. Today, CAESY Cloud users can access more than 475 videos with the majority featuring 3D animation. The content can be simultaneously accessed from multiple locations and on multiple devices, including iPads and iPhone.
For more information visit www.pattersondental.com/software
