Evaluators gave high marks to the software for boosting front desk efficiency, improving recall and reactivation, reducing broken appointments, and increasing patient satisfaction
Dental Product Shopper has been evaluating products and services since 2007, so we know this much to be true: Just because a service is evaluated by current customers doesn’t guarantee it will be rated a DPS Best Product. Not only did Lighthouse 360 earn this recognition, but it achieved a nearly perfect score of 4.9 out of 5.
As confirmed by DPS evaluators, Lighthouse 360 accomplishes what it sets out to achieve as a patient communication software. It improves staff efficiency, allowing the staff to spend valuable time interacting with patients. The software is also user-friendly without a steep learning curve because it integrates with a dental practice’s current practice management software.
DPS evaluators all said they would recommend Lighthouse 360 and enthusiastically shared their feedback about the program. For one practice administrator from Massachusetts, Lighthouse 360 is a “perfect product” and proved to be the single best practice management purchase she had ever made. “I had tried 2 other patient communication programs before I found Lighthouse 360. The other programs either had serious flaws or were lacking total integration and services to all patients,” she explained. “The Lighthouse 360 product is head and shoulders above anything I had tried.”
One of the biggest advantages of Lighthouse 360 is its automated recall system, specifically the AutoConfirm and Perfect Recall System features. For multiple evaluators, the recall benefits they’ve experienced have been unprecedented for their practice. “I get so many more requests for patients who are overdue with Lighthouse 360 than with any other program I have used,” said one dentist. “Patients rarely ever miss an appointment or have broken appointments.” The Online Appointment Book allows staff to view schedules from anywhere with an Internet connection, including smartphones. With TrueTime Data Sync, the program regularly updates every 10 minutes and writes back confirmations to the software so patients, front desk, and schedule are always on the same page.
?Lighthouse 360 also prepares daily front desk task lists that show every patient appointment, along with everything known about each patient, to the staff before or during the workday. Combined with other popular features added since the evaluation—including Treatment Plan Reminders, 2-way Texting, Family Messages, Patient Reviews, and Short Notice Messages— Lighthouse 360 offers an all-in-one, timesaving solution with excellent customer service and no long-term contracts.
Of more than 1,000 dental products and services that have been evaluated by DPS, only a handful have received a score of 4.9 or higher, which makes Lighthouse 360 a standout in the dental profession. As a dentist with more than 25 years of experience concluded, “Dental offices would absolutely be doing themselves and their patients a favor to get a demo, research the competitors thoroughly, and compare what Lighthouse 360 can do for your office with what all of the others don’t— and then go with the clear winner, Lighthouse 360.”
