I recently started going to a new dentist and was generally impressed with the way the office leverages technology, from text messages about my upcoming appointments and computer monitors for patient education in the operatory. However, their new patient enrollment was still a mandatory paper process—the much-dreaded ceremonial clipboard before my first appointment.
There I was, nervous to see a new dentist for the first time in more than a decade and writing in my chicken scratch in small boxes. There has to be a better way through technology, I thought. And I just learned that there is, through Lighthouse 360, an automated patient communication software.
Lighthouse 360 recently introduced a new feature called Patient FastTrack, a mobile-friendly solution designed to simplify and streamline the patient registration process. There’s nothing for patients to download, print or scan—and they can even eSign forms on their screen. It takes just a few minutes to complete and is fully HIPAA-compliant.
Here’s how it works in 3 easy steps:
Step 1 – The patient receives a friendly text message from the practice.
Step 2 – The patient shares intake information right from their smartphone.
Step 3 – Data is immediately and securely sent to the Lighthouse 360 portal.
Take a moment to compare the advantages of Patient FastTrack to the manual process. It probably took me about 15 minutes to complete all the forms (which is typical according to research by Web.com). But Patient FastTrack takes just a few minutes,and is completed before arriving at the office. The old, manual process also taxes practice staff because it takes time and effort to scan or transcribe responses by hand into back-office software, rather than having all the information automatically transmitted.
Also consider the importance of mobile-friendly apps, which is crucial to operating a modern business. According to Pew Research Center, a growing number of Americans now use smartphones as their primary means of online access at home. In fact, just over one in 10 American adults are “smartphone-only” Internet users, meaning they own a smartphone but do not have traditional home broadband service. Lighthouse 360 has taken this into account with their mobile-friendly features, including Patient FastTrack.
Take it from this new patient: stop the time-consuming tedium of clipboard registration! Make a better first impression and go paperless with your process.
Visit www.lh360.com to request a free demo.