Avoid Empty Chairs with Lighthouse’s Fill-In Feature
Although we have been navigating the recovery from the coronavirus pandemic for several months now, these are still unpredictable times. While many practices have been dealing with a tremendous backlog of hygiene appointments, dental teams continue to face the familiar issues of appointment switches, cancellations, and no-shows—and, perhaps for some teams, these issues are more prevalent now than ever before. With the front office busy trying to get back on track, the last thing they need is to scramble to fill gaps in the clinical team’s schedule.
A Smoother Workday
To maintain front office productivity and ensure hygienists and clinicians have a consistent stream of appointments, certain tasks should be delegated to your practice management system. Automatically detecting last-minute cancellations, Lighthouse 360’s Fill-In feature helps find a new patient in the practice database to fill the opening. Automating the search saves the front desk staff time and stress, maximizes chair time, and boosts the practice’s bottom line.
“The front office takes care of all the moving parts, which helps the clinical team flow through procedures more efficiently,” said Jenna Hebert, RDH, whose practice has been using Lighthouse for 2 years. Along with Fill-In, the practice management system offers Two-Way Texting to touch base with patients and share appointment details, as well as AutoConfirm, which sends email, text, and phone confirmations from patients directly to the Lighthouse platform. These features, along with many 
others, keep practice schedules organized and communication clear.
“Having a great system like Lighthouse to help handle the load of time-consuming tasks frees the office up so we can perform other important jobs,” noted Hebert.
How Fill-In Works, In 3 Steps
1. Detects a cancelled appointment in your schedule
2. Reaches out to patients who most likely will take the spot
3. Gives the front desk the option to accept or decline the new appointment in the Lighthouse portal
Request a Lighthouse demo today. Call 888-368-9101 to learn more.