Centralization Pays Off for Clinicians with Multisite Practices
As the chief dentist for a California community health center with 4 locations, Dr. Edward Lew and his team rely on Dentrix Enterprise practice management software to centralize operations and maintain consistent policies and procedures throughout all their locations. He recently shared how Enterprise allows the health center to be more organized, efficient, and connected.
“By centralizing key practice functions, Dentrix Enterprise helps to improve the efficiency of our organization, especially since all staff at each location can access the information stored on the system,” explained Dr. Lew. “If patients move between locations, staff from one location can schedule patients at another location, which makes it easy to fill up the schedule and accommodate patients who would like to finish treatment earlier. If necessary, a centrally located or administrative staff member can run reports for each location with up-to-date data. In addition, providers in different locations can also access DEXIS through Dentrix Enterprise and discuss with each other the best options if there is a difficult case that requires discussion.”
Improving Efficiency Across Locations
After using Dentrix Enterprise for 6 years in a group practice with more than 13 locations, Noelle Bryant, RDH, HIM, understands that the platform reduces administrative workloads, allowing clinicians to spend more time with their patients. She now uses Enterprise at a community college in Pennsylvania, where she is a faculty member, and the software allows all dental hygiene clinic locations to conveniently share data. She explains how the integrated tools and innovative features of Enterprise help improve efficiency across all locations.
“The main advantage of Enterprise for multiple offices is the administrative functions,” Noelle shared. Administrative tasks are all centralized within the system, including scheduling, billing, collections, continuing care, accounts receivable, insurance processing, and integrated third-party applications. Noelle pointed out that the ability to view and share data across multiple locations is an enormous benefit, along with the advanced report functions and the option to mass sign clinical notes.
Centralization Is the Key to Maximizing Profits
Dental organizations who want a smoother transition to centralization advantages, as noted by Dr. Lew and Ms. Bryant, can learn a thing or two from Dr. David Ting. His organization, Boston Dental Group, has grown from a single office to over 20 locations since 2000. “Every practice is different, but I’ve found that once an organization reaches three or more locations, most dentists struggle to stay on top of all of the details and unique needs of their different offices,” said Dr. Ting.
“There is a tipping point for each of us where it is not possible to continue running this patched-together solution, where we reach the end of our capacity to manage things on our own. When I hit my tipping point, I had to expand my vision. I realized centralization is the key to maximizing profits as you continue to grow your practice.” Having tackled the centralization challenge, Dr. Ting now shares with others how they can optimize efficiency and economies of scale in their multisite practices, build loyal staff who are passionate about their jobs, and maximize growth and profits.
Multisite organizations, whether aspiring, nascent, or mature, can receive valuable tips on building their organization by checking out this eBook, where Dr. Ting shares lessons learned along his successful path, including how Dentrix Enterprise helped his practice overcome many challenges as they grew.