What are your digital best practices? In your personal life, you no longer stock CDs and tapes in your car; your digital music is stored on Apple Cloud or a similar platform and you connect to your car stereo via Bluetooth. Professionally, your digital devices, like intraoral scanners, “talk” to your software. Your practice management software is synced with a cloud-based backup in addition to the physical server in your office. The technology is seamless.
However, your dental office telephone is still a landline. What’s wrong in this picture?
Truthfully, there’s a better telephone system for your office in 2019. It’s time to consider a cloud-hosted VoIP (Voice-over Internet Protocol) solution.
By leveraging existing Internet data lines, VoIP has become a popular alternative to traditional phone systems. VoIP has several benefits, such as its ability to provide a higher voice quality at a lower price compared to other business phone solutions and easy installation. The provider ships VoIP phones directly to the office, and the office simply plugs them in to a reliable high-speed Internet connection.
However, installation does require some finesse through onboarding and feature optimization. This is why you should choose a VoIP provider that knows the needs of a dental office.
For this reason, practice management software company XLDent recently partnered with Mango Voice, a VoIP provider that offers a specialized dental office phone system. Importantly, Mango Voice integrates with practice management software, like XLDent, so that your practice’s electronic records system and phone systems work together. This integration enables a range of helpful features for your staff, including smart caller ID, screen pops, instant access to patient account information, and one-click dialing.
The Mango platform is mobile-friendly, allowing iOS and Android mobile apps to access the system from anywhere at any time, meaning if your Internet goes down during the workday, your office can still receive calls on mobile devices. Accordingly, Mango Voice also offers 24-hour, around-the-clock U.S.-based support.
Key Concerns Addressed
A key concern about switching to VoIP is giving up the age-old fax machine, but with Mango Voice, you don’t necessarily have to. While a fax-to-email and email-to-fax service eliminates the need of an old outdated fax machine, Mango Voice can set up an analog telephone adapter, so you can continue to use your fax machine.
Another major concern is scalability. You want a solution that can grow with your practice. Offering state-of-the-art infrastructure, Mango Voice helps to seamlessly connect multiple locations and remote users. You also get to keep your original office telephone number.
The efficiency makes plenty of sense, but does VoIP make dollars and cents? According to Mango Voice, a VoIP platform can cut your phone bill in half because Internet phone is intended to cut out the middlemen and save money, with low monthly rates and no hidden costs.
A cloud-based phone service is just one of the features of XLDent’s all-inclusive suite that creates a worry-free mobile and tablet-friendly workflow. To see if this solution is right for your office, contact XLDent to learn more.