Communicating During a Crisis with Lighthouse 360
Our current healthcare crisis has forced virtually every dental practice to temporarily close. But while waiting rooms and dental chairs may be empty, keeping an open line of communication with patients is a simple way to assure them that even though their scheduled treatment in your office may be on hold, their safety and well-being are not.
Lighthouse 360 offers numerous automated communication features that can help bridge the gap between patient and practice during the COVID-19 outbreak. For example, Two-Way Texting allows the practice to exchange texts with patients right from the Lighthouse portal to share insurance details, cancel or reschedule appointments, and more. And helping to minimize the risk of infection while sitting in the waiting room, Patient FastTrack sends new patients a link to fill out their registration paperwork from home right on their smartphone.
3 Ways Lighthouse Helps During COVID-19:
1. Cancellation Messages—If your office is closed due to safety concerns, easily alert patients with scheduled appointments on a specific date or within a date range.
2. Custom eBlasts—Let patients know that even though the office is closed, you’re still available for emergencies and can’t wait to see them for their recalls and nonemergency treatments when the office reopens.
3. Patient FastTrack—Seeing a new patient for an emergency? Instead of seating him or her in the waiting room to fill out paperwork, let the patient register and eSign necessary documents from home right on a smartphone.
Learn more about how Lighthouse 360 can streamline patient communication in your practice: Request a Demo now!