How do you stay up to date on best practices for managing your dental office? Chances are you seek out resources, in print or online, to gain insight and advice from your professional peers. There is a continuous need for resources with honest, practical wisdom, especially if you’re weighing a new tool or service to increase productivity.
“Front Desk Wisdom,” a new e-book from practice management software provider Lighthouse 360, stands out as a peer-to-peer resource—exactly the kind of information we at Dental Product Shopper like to share with our readers. Lighthouse 360 has asked 75 office managers to share their best tips for success across a range of topics, including insurance, scheduling, new patients, team building and training. This e-book is full of helpful new tips and tricks for improved productivity and patient interaction, and it offers something for everyone, whether you’ve managed an office for 5 years or 25 years.
As you know, good office management isn’t solely on the desktop—success often comes down to patient interaction. But having a nimble software solution can certainly help in daily scenarios where patients and staff need to communicate in real time. It’s where technology and human interaction intersect, and everyone benefits.
For instance, office manager Marlene D. uses Lighthouse 360’s two-way texting feature to send patients directions and information, while Terrysa A. uses the same feature to fill last-minute cancellations. Have you ever thought of giving the patient who takes the open appointment a complimentary fluoride treatment? That’s what one office does. Another office gets creative by using patient reviews shared through Lighthouse 360 to make a spiral-bound booklet for new patients in the waiting room.
This is just a sample of the dozens of helpful tips shared in “Front Desk Wisdom.” To read more, download the e-book today.