Fill-In from Lighthouse 360 Takes Care of Cancellations

Author
6/26/2017

When patients cancel at last minute they don’t realize it leaves a costly hole in the schedule—and creates a last-minute scramble for the front desk staff, who must at least try to fill the hole. Previously, dental practices had to work fast to fill a last-minute opening manually. Someone would start calling the ASAP list of patients, one by one…but this was a time-consuming process. Or mass emails/texts would be sent to all patients, which were inefficient, not to mention annoying to patients. Not the best scenario.

Those days are over! Lighthouse 360 just launched a brand-new feature called “Fill-In” that automatically detects last-minute cancellations in the schedule and then reaches out to the patients who are most likely to want an immediate appointment.

When the software detects a cancellation, the practice gets notification right in the Lighthouse 360 portal asking if they’d like help finding a replacement patient. All staff has to do is click “Find Patient” and Fill-In automati­cally contacts a targeted group of patients (no more mass texts or emails) via text message to offer them the last-minute open­ing. When a patient responds yes, the practice is notified in the portal, and via email, so the new ap­pointment can be approved and the patient is booked. That’s all there is to it! Fill-In also keeps a record of which patients received a text and automatically stops messaging them.

This is a totally new solution to an age-old problem—helping prevent costly holes in the schedule while saving staff time and manual effort, and providing patients with a great experience by offering more immediate appointment times.

Of course the best way to find out more about this really exciting new feature is to take a demo. Just click here.

 

 

 

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