Patients are reviewing their dental experiences like they do any other excursions into service areas, and potential patients are looking for them on Google+, Yelp, and similar sites if they’re in the market for a new dentist. It’s been proven over the years that patient reviews and referrals will get more new patients in your door than practically anything else. It is becoming an important part of your marketing success to use the power of the internet and social media to drive practice growth.
But it can be a royal pain to ask patients to do you the favor of writing a review, follow up with them about getting it done, sort through reviews to find the best ones to post on your website and others, and then actually go through the posting process. XLDent has connected part of its software platform with Lighthouse 360’s to make the patient review process automated, simple, and painless. The software asks patients for a review immediately after an appointment. All the patient has to do is fill in a few blanks, check off how many stars reflect their experience, and write a sentence or two. Instant positive feedback with very little effort on your part, and not too much on the patient’s either. Reviews are just one more way Lighthouse and XLDent automate communications and help improve patient experiences.
Click here to take a tour of the process.