Distinguish Your Practice from the Competition
Forward-thinking dental practices are incorporating patient communication systems that minimize effort and maximize efficiency. The digital transformation of 2019 triggers new demands from tech-savvy patients who rely heavily on business reviews and exceptional customer care. By streamlining everyday tasks, a strong platform increases efficiency across the board, prompting genuine reviews from devoted patients. As competition and consumer demand increase, recognizing the need for a unified communications platform will better align your dental practice for success with today's patient.
Personalizing Patient Communication
Mobile connectivity has empowered patients, and while every practice has an office phone, most are not using it accordingly. A digital patient communication system can turn the office phone into a smartphone, utilizing easily customizable features such as, appointment reminder texts, and missed call texts. The "sorry we missed your call," text message trumps the delayed call back, increasing patient response rates and dramatically decreasing no-show rates. Instant gratification has become an expectation of a dental patient, and practices of today must act quickly, respond quickly, and be concise.
Optimal Patient Experience
The front desk is often the first and last component of a patient’s experience. The productivity here can make or break your dental practice. It is extremely important to ensure everyone has the necessary tools to exceed patient expectations. With a brilliant patient communications system, phone calls are more productive; applicable information is displayed before and during the call so the front desk staff can easily identify who is calling, and how he or she can be helped. The patient’s name, next appointment, treatment history, and even unpaid balance prompt a more meaningful conversation from the start. The office that has this information accessible, consistently outperforms the one that must repeatedly put patients on hold. Understanding the importance of maximizing communication efforts will lead to a growth in patient visits, and additional revenue.
To learn more about a highly rated patient communication system, and get a $30 Amazon card for doing so, request a demo with Weave today.