Inform. Engage. Improve the patient experience.
Solutionreach’s Patient Relationship Management platform focuses on these essential areas to help you improve patient outcomes and lead a more profitable practice
What are your patients saying about you online? Have you checked? Do you know where the reviews are? If you knew a patient was posting about how unhappy they were, what could you do to fix it? If you knew a patient was particularly pleased about an encounter in your practice, you’d want to know so you could replicate the experience for all your patients. Through online reputation management services, Solutionreach makes it possible for you to know how visible you are on the web as well as what folks are saying about you. Solutionreach is a patient relationship management platform that aims to keep your practice ahead of the rest with appointment reminders, patient education, payment solutions, two-way text messaging, patient surveys and more.
The majority of patients today are using online reviews when searching for a provider, Solutionreach helps practices use their strongest patient relationships to build new ones.
The Solutionreach Patient Relationship Management Platform offers tools that let you monitor existing online patient reviews, push new patients to your preferred review sites, and help ensure you appear in local online business listings.
Your reputation matters. In fact, some surveys show that many consumers trust online recommendations as much as they trust a referral from a friend or family member. To make sure patients keep coming back and new patients choose your practice, you need to pay attention to how you appear online. With Solutionreach newsletters this is never an issue. Send anything from a series on diabetes care to a message about taking medications as prescribed, newsletters can be customized and personalized so they are relevant to each patient.
From researching a provider, to scheduling an appointment, all the way to leaving feedback about patient care, this patient relationship management software can make your practice increasingly profitable. Solutionreach easily syncs with existing practice software, and all services are backed by expert support and a satisfaction guarantee.
Inform
Let your patients know details about upcoming appointments ahead of time, how they can come prepared, and what preventive care opportunities are available
Engage
Communicate with patients via two-way texting, view patient information on your screen when they call creating more proficient conversation, or let them schedule an appointment online.
Experience
Capture feedback that helps you retain patients and attract new ones, utilize patient surveys, and connect with patients who have had a bad experience, addressing any issues that can be fixed first. Solutionreach automates surveys to track satisfaction and get feedback on new services. With patients demanding more consumer services and better customer service, practices need to know what to work on
Read why Alexandra Danley uses Solutionreach in her practice here.