Kulzer recently launched the Kulzer Service Organization, intended to further enhance customer support of its rapidly evolving products and solutions in the United States and Canada.
“As we continue to launch highly innovative, service-oriented equipment and software products, it is essential that we provide our valued customers with a level of support that enables them to take full advantage of these products’ unique benefits,” said Mathew Mulherin, Kulzer Vice President, Sales & Marketing, USA & Canada. “We believe the design of the Kulzer Service Organization reflects the innovation of the award-winning products it’s been created to support.”
Kulzer executives and managers have spent months this year improving the organization in order to provide customers an exemplary service experience, in keeping with its new Mission Statement:
To provide unprecedented service to our customers by combining our unsurpassed product knowledge, digital expertise and long-standing experience to resolve customer concerns, technical issues and questions with exceptional efficacy, efficiency and warmth.
“Having a single service organization encompassing various areas of focus and expertise will allow us to better manage the service experience holistically and deliver a truly world-class customer experience,” said Mr. Mulherin. “We pride ourselves on our loyalty to our customers, and we feel the support we’ll be providing with the Kulzer Service Organization, coupled with the quality of our products, will only enhance the Kulzer experience for our loyal customers.”
The new group will be able to field questions from every angle: dental practices, labs, distributors, the Kulzer sales team, and even patients. This more simplified approach to customer service will make the customer experience much more efficient.
“We are confident that the Kulzer Service Organization will be of great benefit to our customers in the immediate future, and of even greater benefit as it grows and evolves over time,” said Mr. Mulherin.