It was 2013 when Lighthouse 360 achieved one of the highest product evaluation scores in the history of Dental Product Shopper magazine, scoring 4.9 out of 5 points. Technology changes over the years, new services become available, and companies make updates. Such was the case for Lighthouse 360, and they were willing to go back to the sounding board in an evaluation update. The results speak to the value Lighthouse 360 continues to bring to customers.
Here are 4 key takeaways from the updated Lighthouse 360 product evaluation:
1. The platform helps dental practices save time, reduce no shows, and keep their schedules full.
Evaluator feedback: “Lighthouse 360 has been a game-changer for us. Our cancellation, no-show rate is way down, and most patients rave about the service.” — Peter J. Schott, DMD
Here are some of Lighthouse 360’s innovative new features:
-> Fill-in: finds and fills last-minute cancellations automatically
-> Treatment Plan Reminders: automatically follows up with patients who have not yet scheduled treatment
-> Two-Way Texting: texts patients right from the Lighthouse portal
-> Patient FastTrack: lets patients register (and even eSign forms) right on their smartphones
-> Automated Treatment Plan Reminders: helps improve case acceptance by motivating patients to return to complete their care
2. Lighthouse 360 helps dental practices create and maintain a great online reputation on Google and other major sites.
Evaluator feedback: “Every single one of those [Google] reviews is a result of Lighthouse prompting the patient to complete one,” said Grace Billman, an office manager in Marathon, FL. She added that the practice receives many new patients because of positive online reviews.
3. Unlimited live support from highly trained customer service agents.
Evaluator feedback: “Customer service,” “staff acceptance/satisfaction with the service” and “patience acceptance/satisfaction with the service” were all criteria that were each rated 4.9 out of 5.
4. Gathers suggestions for improvement from customers and implements some of them into future software improvements.
Many of the new features mentioned above came as a direct result of suggestions from real Lighthouse 360 users, and each was refined over time with extensive feedback by the dentists and office managers who use the software every day. This feedback allows Lighthouse 360 to continually add new features and enhancements. As a recent example, the Patient FastTrack feature recently saw major enhancements, including:
-> Customizable Questions: choose the patient info that matters most to your practice, including insurance, medical history, contact info, and more
-> Editable Patient Agreements: access standard privacy and financial agreements, or easily edit or add your own custom agreements that patients can sign electronically
-> PMS Autofill: feature securely delivers patient data to your Lighthouse portal, and for select software, now writes the info directly into your practice management software
-> Improved Patient Forms: now includes top-requested fields, like insurance info, and streamlines the patient experience for even simpler registration
Watch the full evaluation recap video below:
Evaluators’ Choice Repeat
Lighthouse 360 was again tapped for an Evaluators’ Choice Award, based on a survey that asks hundreds of DPS evaluators about their favorite products.
Keep in mind that the Lighthouse 360 evaluation surveyed the company’s current customers. The Evaluators’ Choice Awards surveyed DPS evaluators at-large. These independent evaluators are tuned into the latest products that can make them more efficient in their practice. The fact that many of these individuals rely on Lighthouse 360 speaks to the platform’s reputation and growing acceptance in the profession.
To learn more about Lighthouse 360, visit www.lh360.com.