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2 Front-Office Success Stories from Lighthouse 360 Clients


2 Front-Office Success Stories from Lighthouse 360 Clients

Lighthouse 360 practice management Lighthouse 360, the all-in-one automated patient communication software by Henry Schein One, has been helping practices grow since 2002, collecting more than 11,000 clients over the years. Their exclusive work with dental practices has led to an abundant collection of success stories from dental teams who were able to set and meet personal goals—from increased monthly practice production to more patient reviews to significantly less no-shows, and many more.

Dental Product Shopper has had the privilege of capturing some of these stories, and below, we highlight the experiences of 2 dental professionals who have been able to solve both clinical and administrative problems with Lighthouse.

Streamline Front-Office Operations

Office manager and hygienist Jenna Hebert works in Danvers, MA, at Marsh Family Dental, which acquired Lighthouse 2 years prior. She and the dental team quickly discovered how front-office operations—confirming appointments, organizing patient data, managing the practice website and social media, and more—could be simplified with a patient communication system to increase practice growth and move the workday forward more efficiently.

“Having a great system like Lighthouse to help handle the load of time-consuming tasks frees the office up so we can perform other important jobs,” Hebert noted. Some of her favorite Lighthouse features include Two-Way Texting and automated appointment reminders, “which helps us reduce the paper waste from writing out cards and saves us time.”

Fill Empty Chairs

For Dr. Salomon Maya’s practice, the most significant issue was tackling no-show appointments. The Studio City, CA, clinician and his staff used to struggle trying to contact patients via phone, email, and snail mail to confirm appointments. When they implemented and began using Lighthouse 360, however, getting in touch with patients and getting them in the door became a much smoother process.

“Now, we’ve virtually eliminated no-shows,” stated Dr. Maya, comparing Lighthouse to having an extra, highly reliable staff member. “The system automatically detects last-minute cancellations and then reaches out to patients to refill the opening, which saves time for our staff and avoids empty chairs.”  

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