Dentists typically pride themselves on being on the cutting-edge of technology. Many solutions, particularly in digital imaging, offer a time-saving benefit through their seamless integration and ability to “talk” to the practice management system (PMS). Surrounded by this high-tech gadgetry, it’s easy to lose sight of a technology for your front office that’s well within reach and may be underutilized. It’s time to make new-patient registration a seamless, digital experience with mobile technology.
Lighthouse 360, an automated patient communication software provider, has been a trailblazer in digitizing the front-office sign-in process. In 2017, the company introduced its Patient FastTrack feature that allows patients to complete new-patient registration forms right on their smartphones within minutes. And now, after gathering feedback from customers and further research, Lighthouse 360 has released enhancements that let you customize the experience and write data back to select PMS.
Here’s what’s new: The patient registration process can now be tailored to fit a practice’s individual needs with customizable questions, editable patient agreements, and improved patient forms. A practice can now choose the patient information that’s most important to them (or that best matches their current forms), from insurance and medical history to contact information and more. For privacy and financial agreements, practices can use Lighthouse 360’s standard agreements, edit them to fit their needs, or add their own custom agreements. All forms can be signed electronically right from a patient’s smartphone or tablet and, for select PMS, patient information can now be written directly into the office’s PMS.
Just like before, patient data is immediately and securely delivered to the practice through the Lighthouse 360 portal, and the front-desk staff is freed up for other patient needs, which improves practice efficiency.
Overall, Patient FastTrack’s paperless patient registration offers great convenience for the patient and now even more time-saving benefits for the staff, especially since patients are asked to fill out the forms prior to the appointment.
“Patients love the fact that there is no paperwork for them to fill out when they arrive at the office and they are seen within minutes of their arrival time,” Rosie Mireles, assistant office administrator at Star City Dental in El Paso, TX, said about Patient FastTrack. “It’s specific to our office and our whole team loves the fact that all new patient information is taken care of before the patient arrives, making the appointment go much smoother and faster.”
See how Patient FastTrack works in 3 easy steps:
Step 1: Tailor your paperless registration with the questions and agreements of your choice.
Step 2: New patients receive a friendly text, then can register (and eSign) right on their phone.
Step 3: Data is securely sent to your Lighthouse portal and to select PMS.
Also, check out Lighthouse 360’s Patient FastTrack in the recent “Best Products” issue of Dental Product Shopper. The issue highlights game-changing products and services, as designated by independent DPS evaluators.