“Nothing falls through the cracks.” “Set and forget it software.” “It’s the one service fee I pay each month with a smile.”
It’s probably that last quote you should pay most attention to. As a dental practice owner, you pay a lot of money for various utilities and services to help keep your office running smoothly and efficiently. And as with just about any business owner, you are typically not all that happy when it comes to bill paying day. Sometimes because you’re not sure you’re really getting your money’s worth. If any of your professional colleagues tell you that they smile when they are paying a bill, you need to sit up and listen (and watch).
This video produced by Dental Product Shopper gives you an inside look at a recent evaluation they conducted of the Lighthouse 360 automated patient communication system. Spoiler alert: the system received a final score of 4.9 out of 5, making it a DPS Best Product. The evaluators rated every feature (patient acceptance/satisfaction, improved staff efficiency, reduction of broken appointments, and more) 4.7 or higher, making it one of the highest rated products in DPS history.
I always say, ask your friends and neighbors (or in this case professional colleagues) when you want advice about a new product or service. They will give you the unadulterated truth about their experience.
You can read the full evaluation here.