How does your team communicate during a busy work day? While delivering messages in person may work in a smaller practice, it becomes much more difficult in a larger practice. Just as your front desk manager shouldn’t have to wear running shoes, your clinical staff shouldn’t be interrupted from treating a patient by a knock at the door or the buzzing of a board.
The challenges of in-office communication are why many offices have turned to a discreet and efficient instant messaging platform. One program, in particular—XLDent’s XLNotfiy instant messaging program—has earned high marks among current users. In a Dental Product Shopper evaluation, this program scored an impressive 4.7 out of 5, earning a “Best Product” designation.
The evaluation centered on 4 key takeaways:
1. Instant messaging improves staff communication
XLNotify provides offices the ability to communicate with staff as a whole or in individual rooms with privacy.
User feedback:“[XLNotify] gave us what we needed. There is no more running around, shouting, or interrupting treatment procedures...The communication throughout the office has vastly improved.” – Elizabeth Calpas, Office Manager
2. Office productivity is increased
XLNotify can be seamlessly integrated into the practice regardless of practice management software, allowing dentists to communicate with the front desk about what they are doing. Therefore, the front desk can prepare treatment plans and fees. There are also quick buttons for most frequently used needs.
User feedback: “Prior to XLNotify, we had to leave the patients alone in the operatories to communicate with coworkers or doctors. We are now able to stay with our patients but can communicate with others in the building when the need arises.” – Lisa Myer, Office Manager
3. Allows for discreet communication without patient overhearing
It’s difficult to communicate with others in the office without patients overhearing. An instant messaging system like XLNotify enables staff to communicate discreetly, improving the level of privacy in the office.
User feedback: “We are a very big office, and I cannot imagine not having it. Other large offices use walkies/earpieces, and I cannot imagine trying to get work done [with] all the distraction of that in your ear.” – Laurie Wiebe, Office Manager
4. XLDent supplies excellent customer support
Users praised XLDent for always being available if they have questions about the software or need help, and said communicating with the company was easy. As with the XLDent practice management software evaluation, customer support from the manufacturer was the highest-rated feature, scoring 4.9 out of 5 points.
Read the full current user evaluation of XLNotify.
To learn more and to request a demo, visit www.xldent.com.