DEMANDFORCE BY HENRY SCHEIN ONE
Contactless Check-In
To limit the risk of spreading infection in dental practices, Demandforce's Contactless Check-In helps dental teams streamline communication and reduce check-in time
It goes without saying that to provide safe and effective dental care, clinicians need to face their patients. While limiting contact between patients and the dental team is necessary amid the COVID-19 pandemic, social distancing within the dental office is no easy task. With waiting rooms temporarily out of commission, the front office is left to tackle the new challenge of navigating patient check-in with little to no face-to-face communication.
It should come as no surprise that technology has stepped up to save the day. For example, a Contactless Check-In feature within Demandforce, a Henry Schein One cloud-based marketing and communications platform, offers a simple way to help the front desk welcome patients to their appointment without the waiting room. Demandforce also offers expanded educational tools that help the front desk easily communicate with patients about what to expect from their dental appointment, as well as what to do when they arrive at the office.
“The majority of the features for a Contactless Check-In concept were already in Demandforce. We just developed them further so practices could easily transition into a no-contact zone and abide by the new COVID-19 protocols,” said Andrea Gallimore, Product Marketing Manager at Henry Schein One. “Contactless Check-In helps build efficiencies in the practice— limiting contact as well as time per patient appointment.”
Stay in Touch, Despite the Distance
Prior to an appointment, patients receive an email inviting them to visit their personal Patient Portal, where they can update their medical history, answer COVID-19 screening questions, and request prescription refills. On the day of the appointment, patients are sent a mobile check-in link so they can fill out the necessary paperwork online, on their own devices. Using Demandforce's Two-Way Texting feature, the front desk also can send quick updates to patients about new check-in procedures, updated office hours, and more.
Pandemic or no pandemic, these streamlined check-in features allow practices to save time throughout the day and automate notoriously tedious tasks for the front office. “Even if and when everything goes back to normal and we are done social distancing, we anticipate seeing the continued use of these tools,” said Gallimore.
Tap into the Patient Portal
With Demandforce, patients can:
• Receive a personal registration link from the front office and access their personal portal
• View previous and upcoming appointments, as well as request and confirm new appointments directly from the portal
• Message providers and share files in a safe and secure system
• Fill out digital forms for new patient intake, medical history, and more
Learn More
From email templates to two-way text messages, Demandforce has the strategies and resources practices need to get back on their feet.
Visit henryscheinone.com/demandforce to learn more.
