Despite the uncertainties of the COVID-19 pandemic, Dr. Melonie MacDonald founded Citadel Dental in 2020 knowing one thing for certain: Technology would be at the heart of her daily practice.
“I started with a simple digital intraoral scanner, and within months, I transitioned to the Primescan AC and full CEREC system,” she said. “My team and I quickly realized how powerful it was to show patients their scans to facilitate patient education, codiscovery, and treatment acceptance.”
From there, they began scanning every new patient during initial examinations, along with existing patients during yearly recall appointments. And as patient demand surged, Dr. MacDonald’s practice quickly outgrew its original 4-operatory footprint and eventually expanded to 9 operatories.
“By that time, we were in desperate need of an additional scanner,” she recalled, “so when Dentsply Sirona asked if I was interested in beta testing Primescan 2, I happily agreed! Having already utilized the DS Core cloud platform for a couple of years, I felt confident about smoothly integrating this scanner into our practice workflow.”
Save Time with a Single Scan
The first cloud-native intraoral scanning solution, Primescan 2 allows users to capture high-quality patient scans from any connected device. It’s powered by DS Core, which promotes seamless patient communication and collaboration with other dentists, specialists, and lab partners—plus easy access to scan data anywhere, anytime.
“We love how effortless it is scanning directly into DS Core. All of our workhorse software lives in the cloud, and having all these massive digital fi les stored in one place is incredible,” said Dr. MacDonald, who also appreciates that DS Core software updates are shared with her team automatically.
“With Primescan 2, we save time and maximize efficiency by leveraging a patient’s initial status scan in multiple ways—whether submitting an orthodontic case through SureSmile, milling a restoration with Primemill, 3D-printing a custom night guard using Primeprint, or sending a case to a commercial lab,” she shared. “Plus, the scan becomes a permanent patient record that’s securely stored on the DS Core platform.”
Smooth Workflow, Happy Patients
Once the scan is complete, Primescan 2 can be moved to the next patient while Dr. MacDonald does treatment planning, initiates lab orders, or accesses manufacturing workflows on a separate workstation.
“Today’s patients are savvier than ever—they can find out what exists in the world of dentistry with a quick Google search,” she explained. “Because of that, they are very grateful for technology like Primescan 2 and DS Core, which helps them better understand their oral health conditions and ultimately elevates the standard of care.”
