A Smarter Practice
DENTALEZ's "smart" dental products come with equally well-informed support services
Today, the intelligent technology that has transformed our lives with smart phones and TVs is making its way into the dental office. That is, thanks to companies like DENTALEZ and its growing platform of Aeras products—compressors, handpieces, and the newly launched vacuums that collect data and share information in real time so doctors can streamline processes and manage their practice with greater peace of mind.
For example, the Aeras Compressor by Ramvac uses cloud-based technology for active monitoring, with data streaming from embedded sensors. To ensure automatic detection when a potential issue arises, diagnostic information is relayed to the service provider and DENTALEZ so they can resolve any issue before it results in unwanted downtime. For the practice, this provides assurance that any potential issue can be addressed before it becomes a problem.
“Since we have their equipment fully connected to the cloud, the dentist has peace of mind, knowing they don’t even have to be watching this, because the service provider will get alerts if something is wrong,” said Beth Jones, Senior Product Manager at DENTALEZ. “The service provider can proactively address any problem before it becomes a major issue where it takes the practice down.”
Enhanced Service & Support
Today, DENTALEZ and distributors such as Patterson Dental—which employs over 800 service technicians—are making sure techs have smarter training and education so they’re better prepared to serve the practice and proactively resolve issues. Both companies have partnered with Axiom, a web-based training and education platform that keeps techs up-to-speed on installation, maintenance, and service issues. With the ability to access training videos and courses remotely through Axiom, techs can gain skills remotely and develop a deeper understanding of the products as well as servicing techniques.
Jeff Flesner, Technical Service Manager, explained that DENTALEZ has offered in-person tech training for 15 years, and is now harnessing new technology to enhance its support with virtual training. “Just like the technology that we’ve introduced in our products, we’re also using that to help train people, so it’s a complete package,” Flesner said.
DENTALEZ employs customer experience teams in every time zone who can help service techs resolve any issue, whether it’s in the operatory or the utility room. “You hear all kinds of nightmare stories about people calling in for tech service in the dental industry and having to wait 2 hours on hold,” said Pete Johnson, Senior Manager, Customer Experience and Training. “When a technician has his head underneath a chair or is stuck in a 120° F utility room with a compressor that’s not working properly, we want to help them quickly. We’re doing everything we can to make sure that the technicians are fully supported in the field.”
Neil McCaffrey, Senior Director of Marketing, noted that DENTALEZ's smart products and enhanced support services are all designed to benefit the end user. “We’re making a significant investment in the customer experience. That’s a key tenet of the new DENTALEZ and it’s not just something that we say—it’s really part of our internal values and something that’s recognized at the highest level of the organization.”
Visit DENTALEZ’s Aeras Intelligence page to find out how device interconnectivity can provide new and exciting benefits for the practice.
