Stress-Free Protection from the Unexpected

Surprises in dentistry can make treatment more complicated—an unexpected canal during an endo procedure, a cavity that turns out to be deeper than anticipated, or a crown that fractures or falls out shortly after it’s placed. In the same way, surprises can happen with your dental equipment. Manufacturer warranties can only take you so far, but extended protection helps ensure you’re covered when the unexpected inevitably occurs.

“When you buy a cone beam, the manufacturer may only give you 5 years of parts coverage—not labor. That's something to keep in mind when considering total cost of ownership,” said Victor Andrade, Senior Director, Events Marketing & Commercial Development, at Henry Schein. “We're the first in the industry to say, 'Okay, we need to fix this.’”

That solution came in the form of Henry Schein Protect, a new extended warranty program available on dental equipment and technology—from 3D printers, chairside mills, digital scanners, and sensors to compressors, chairs, mounted x-rays, ultrasonic cleaners, sterilizers, and more.

 So, how exactly does it work? If a manufacturer offers a 5-year parts warranty, Henry Schein Protect extends that coverage by providing both parts and labor protection for up to 10 years. When the manufacturer’s warranty ends, Henry Schein picks up where it leaves off.

“Essentially, you are 100% off the hook for dealing with any sort of major cata-strophic failures,” Andrade added.

Help Is One Call Away

Fully backed by AmTrust, a top-rated insurance company, Henry Schein Protect handles the entirety of the claim—from technician dispatch to repair or replacement—ensuring a smooth experience every step of the way. Plus, all services are completed by authorized Henry Schein Service Technicians.

No More 'Scary' Purchases

Ultimately, Henry Schein Protect offers dentists a way to “fi x” their cost of ownership. And if the practice ends up being sold, the plan is transferrable.

“The scariest thing about buying new technology or equipment is that it might need costly repairs long before you've finished paying it off," Andrade said. "With Henry Schein Protect, you're shielded from that scenario. It's all labor and all parts up to 10 years in most cases, depending on the product class, and it's a 1-time purchase with no deductibles, claim limits, or maximums.”

Andrade shared a recent example of a customer who purchased a sterilizer from Henry Schein and received the standard 90 days of free labor. But on day 96, the unit went down. While the manufacturer covered the part needed to repair it, the multiple hours of labor required to install the new part—including testing and retesting—resulted in a significant bill.

Luckily, the practice had added Henry Schein Protect to their purchase, which replaced an unexpected bill with priceless peace of mind. “The practice had already recouped their investment in Henry Schein Protect within the first few months, with years of coverage still remaining,” he added. “That’s really the power of the program.”

Reducing Downtime

Best of all—one call is really all it takes. "What's really nice is 100% of calls are routed to our Technical Advisor Line, which is made up of technicians who used to be in the fi eld and now help fi x issues over the phone,” Andrade said.

If an issue can’t be resolved virtually, parts can be preordered and shipped overnight to the office. When the technician arrives, they already have everything needed to complete the repair in 1 visit instead of having to return a second time.

“What it really comes down to is that you can do the work you need to do and not feel like you’re going to be disrupting your cash flow,” he concluded.